I use NP++ and NppFTP for a while, but when I changed my host something happened.

I can connect, but I can’t retrieve the directory.

What I know so far:

• FileZilla connects Ok. Connects, retrieves the directory, transfer, everything,
• NP++ connects but don’t retrieves directory. Also PSPad.

Messages===================
-> TYPE I
Connecting
-> Quit
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 1 of 100 allowed.
220-Local time is now 19:55. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
-> USER rslmatbr
331 User rslmatbr OK. Password required
-> PASS HIDDEN
230 OK. Current restricted directory is /
-> TYPE A
200 TYPE is now ASCII
-> MODE S
200 S OK
-> STRU F
200 F OK
-> PWD
257 "/" is your current location
Connected
-> CWD /
250 OK. Current directory is /
-> PASV
Failure retrieving contents of directory /

Versions =============================================================
zlib version: 1.2.87
libssh version: 065
OpenSSL version: OpenSSL 1.0.2a 19 Mar 2015
NppFTO version: 0.26.3 Unicode

Other things =============================================================
A guy, in the host suport said that:
“I am thinking that it may be a problem with the cryotography protocol, they must have forced ftp under TLS1.2 or TLS2.0, I am waiting for confirmation from whm / cpanel personnel”

Thanks
Roberto Lyra