PBKAC (even with no Keyboard)
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User: Your application has a problem, it doesn’t work, it’s impossible to sign in.
Support: Let me check… Could you please read the error message?
User: “Invalid user name or password.”
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The above would have been a perfect direct reply to THIS?
Summary:
- User is searching for
sign - User very clearly has Match whole word only checkmarked
- Find Next doesn’t hit on text
RequestSigningCertificate - User complains that “find is broken”
- (at least user had Match case unchecked, or we’d have had a double-level brokenness report)
- User is searching for
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