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Can't report bug on Github

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  • M
    michael zubas
    last edited by michael zubas Jan 31, 2024, 3:57 AM Jan 31, 2024, 3:56 AM

    Hello everyone!

    I have found a bug in Notepad++, namely when I move it from one monitor to another, it causes a blue screen of Death, but cannot get my GitHub account to email me to verify my account.

    Does anyone else know of this Bug, has it been reported?

    Any information would be useful.

    Be safe y’all.

    Z.

    T M G R 4 Replies Last reply Jan 31, 2024, 4:25 AM Reply Quote 0
    • T
      Terry R @michael zubas
      last edited by Jan 31, 2024, 4:25 AM

      @michael-zubas

      Sorry I don’t use Github but in terms of the problem you have, it might be a plug-in.

      Read the FAQ post called “Notepad++ Crashes/Freezes/Unresponsive after Update”. Specifically about disabling plug-ins as very likely that will be one of the first questions asked. This will help determine where the issue might lie.

      Terry

      1 Reply Last reply Reply Quote 1
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        Mark Olson @michael zubas
        last edited by Jan 31, 2024, 5:16 AM

        @michael-zubas
        Agree with TerryR that this is likely a plugin issue. You could help us diagnose the issue by pasting in your debug info (?->Debug Info... from the Notepad++ main menu), as that allows us to quickly see what plugins you’re using, your version of Notepad++, and what version of Windows you’re on.

        1 Reply Last reply Reply Quote 1
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          gerdb42 @michael zubas
          last edited by Jan 31, 2024, 11:46 AM

          A Software running in User-Mode like Notepad++ cannot cause a BSOD. But it may well trigger a flaw in some Kernel-Mode code so you may want to check if your hardware-drivers (especially for your graphics card) are all up to date.

          1 Reply Last reply Reply Quote 2
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            rdipardo @michael zubas
            last edited by rdipardo Jan 31, 2024, 7:02 PM Jan 31, 2024, 6:45 PM

            A similar issue was reported recently that turned out to be a faulty graphics driver (or a lemon PC, as suggested by the closing comment): https://github.com/notepad-plus-plus/notepad-plus-plus/issues/14581


            @Terry-R said in Can't report bug on Github:

            it might be a plug-in.

            @gerdb42’s observation applies to plugins as well. A Windows DLL does not execute in kernel mode (as drivers do). Unless the plugin is directly interfacing with a driver, it would not be able to crash the OS.

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