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    6.8.8, Crash destroys file contents

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    • Simba Lion
      Simba Lion last edited by Simba Lion

      Hi, twice now N++ has crashed while saving a file and the entire contents of the file are destroyed in the process.

      6.8.8 needs to be placed back in unstable until this is fixed.

      Claudia Frank V Frenkel 2 Replies Last reply Reply Quote 0
      • Claudia Frank
        Claudia Frank @Simba Lion last edited by

        Hello @Simba-Lion,

        such crashes are bad but to be able to find out what could have caused the issue devs would need more
        information what you did. Best in such cases, you are able to reproduce it and can give a step by step
        instruction what needs to be done to replicate this.
        Otherwise it is nearly impossible to find out what could have caused it.
        And it is possible that npp can’t be blamed as a installed plugin was behaving incorrectly or … many
        other reasons.

        Cheers
        Claudia

        1 Reply Last reply Reply Quote 0
        • Simba Lion
          Simba Lion last edited by

          I understand, however this is an especially serious issue so some attention should be given to it. One of the greatest features of Notepad++ is it’s ability to restore file contents after a crash.

          I can tell you it happens during file saving. I’ve only seen it happen twice and I was doing a dozen things at once both times. My PC has 16GB of ram so resources aren’t the issue.

          I can’t easily reproduce it. I did just update to 6.9 which I see on the website but not in the in-app update tool. Hopefully it will go away.

          The plugins I’ve got loaded are MIMETools, Converter, NppExport, and PluginManager.

          1 Reply Last reply Reply Quote 0
          • dail
            dail last edited by

            I do agree trying to debug this issue is very difficult since it is not reproducible. However, any information you can provide would be helpful. Here’s a few questions.

            • The two times it has happened, was it to the same file? (Or any kind of similarities between the two files)
            • What kind of file are they (txt, xml, html, etc)?
            • How large of file(s)?
            • Do you have periodic backups turned on?
            • When Notepad++ “crashes” does it give you any error message or just immediately die off?
            1 Reply Last reply Reply Quote 0
            • Sami Sankala
              Sami Sankala last edited by

              Same has happened to me couple times before and happened again with 6.9.0.

              Here is what WER contained:
              Version=1
              EventType=BEX
              EventTime=131026844720099339
              ReportType=2
              Consent=1
              UploadTime=131026844720949424
              ReportIdentifier=d53220e7-ec2b-11e5-acac-54cd04d87d18
              IntegratorReportIdentifier=d53220e6-ec2b-11e5-acac-54cd04d87d18
              WOW64=1
              Response.BucketId=153399378
              Response.BucketTable=27
              Response.type=4
              Sig[0].Name=Application Name
              Sig[0].Value=notepad++.exe
              Sig[1].Name=Application Version
              Sig[1].Value=6.9.0.0
              Sig[2].Name=Application Timestamp
              Sig[2].Value=56ca1e0b
              Sig[3].Name=Fault Module Name
              Sig[3].Value=notepad++.exe
              Sig[4].Name=Fault Module Version
              Sig[4].Value=6.9.0.0
              Sig[5].Name=Fault Module Timestamp
              Sig[5].Value=56ca1e0b
              Sig[6].Name=Exception Offset
              Sig[6].Value=000e65f1
              Sig[7].Name=Exception Code
              Sig[7].Value=c0000417
              Sig[8].Name=Exception Data
              Sig[8].Value=00000000
              DynamicSig[1].Name=OS Version
              DynamicSig[1].Value=6.1.7601.2.1.0.256.4
              DynamicSig[2].Name=Locale ID
              DynamicSig[2].Value=1035
              DynamicSig[22].Name=Additional Information 1
              DynamicSig[22].Value=83aa
              DynamicSig[23].Name=Additional Information 2
              DynamicSig[23].Value=83aaec1861dfdbb25c35f1cab3fe317d
              DynamicSig[24].Name=Additional Information 3
              DynamicSig[24].Value=8e2d
              DynamicSig[25].Name=Additional Information 4
              DynamicSig[25].Value=8e2d666b0579ca261659b9914cbca54d
              UI[2]=C:\Program Files (x86)\Notepad++\notepad++.exe
              UI[3]=Notepad++ : a free (GNU) source code editor has stopped working
              UI[4]=Windows can check online for a solution to the problem.
              UI[5]=Check online for a solution and close the program
              UI[6]=Check online for a solution later and close the program
              UI[7]=Close the program
              LoadedModule[0]=C:\Program Files (x86)\Notepad++\notepad++.exe
              LoadedModule[1]=C:\WINDOWS\SysWOW64\ntdll.dll
              LoadedModule[2]=C:\WINDOWS\syswow64\kernel32.dll
              LoadedModule[3]=C:\WINDOWS\syswow64\KERNELBASE.dll
              LoadedModule[4]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\COMCTL32.dll
              LoadedModule[5]=C:\WINDOWS\syswow64\msvcrt.dll
              LoadedModule[6]=C:\WINDOWS\syswow64\GDI32.dll
              LoadedModule[7]=C:\WINDOWS\syswow64\USER32.dll
              LoadedModule[8]=C:\WINDOWS\syswow64\ADVAPI32.dll
              LoadedModule[9]=C:\WINDOWS\SysWOW64\sechost.dll
              LoadedModule[10]=C:\WINDOWS\syswow64\RPCRT4.dll
              LoadedModule[11]=C:\WINDOWS\syswow64\SspiCli.dll
              LoadedModule[12]=C:\WINDOWS\syswow64\CRYPTBASE.dll
              LoadedModule[13]=C:\WINDOWS\syswow64\LPK.dll
              LoadedModule[14]=C:\WINDOWS\syswow64\USP10.dll
              LoadedModule[15]=C:\WINDOWS\syswow64\SHLWAPI.dll
              LoadedModule[16]=C:\WINDOWS\syswow64\SHELL32.dll
              LoadedModule[17]=C:\WINDOWS\syswow64\COMDLG32.dll
              LoadedModule[18]=C:\WINDOWS\syswow64\ole32.dll
              LoadedModule[19]=C:\WINDOWS\system32\IMM32.DLL
              LoadedModule[20]=C:\WINDOWS\syswow64\MSCTF.dll
              LoadedModule[21]=C:\Program Files (x86)\Notepad++\SciLexer.dll
              LoadedModule[22]=C:\WINDOWS\syswow64\OLEAUT32.dll
              LoadedModule[23]=C:\WINDOWS\system32\Msimg32.DLL
              LoadedModule[24]=C:\WINDOWS\system32\uxtheme.dll
              LoadedModule[25]=C:\WINDOWS\syswow64\SETUPAPI.dll
              LoadedModule[26]=C:\WINDOWS\syswow64\CFGMGR32.dll
              LoadedModule[27]=C:\WINDOWS\syswow64\DEVOBJ.dll
              LoadedModule[28]=C:\WINDOWS\syswow64\CLBCatQ.DLL
              LoadedModule[29]=C:\WINDOWS\system32\propsys.dll
              LoadedModule[30]=C:\WINDOWS\system32\ntmarta.dll
              LoadedModule[31]=C:\WINDOWS\syswow64\WLDAP32.dll
              LoadedModule[32]=C:\WINDOWS\system32\dwmapi.dll
              LoadedModule[33]=C:\WINDOWS\system32\WindowsCodecs.dll
              LoadedModule[34]=C:\Program Files (x86)\Notepad++\plugins\mimeTools.dll
              LoadedModule[35]=C:\Program Files (x86)\Notepad++\plugins\NppConverter.dll
              LoadedModule[36]=C:\Program Files (x86)\Notepad++\plugins\NppExport.dll
              LoadedModule[37]=C:\Program Files (x86)\Notepad++\plugins\NppFTP.dll
              LoadedModule[38]=C:\WINDOWS\syswow64\WS2_32.dll
              LoadedModule[39]=C:\WINDOWS\syswow64\NSI.dll
              LoadedModule[40]=C:\Program Files (x86)\Notepad++\plugins\PluginManager.dll
              LoadedModule[41]=C:\WINDOWS\system32\VERSION.dll
              LoadedModule[42]=C:\WINDOWS\syswow64\WININET.dll
              LoadedModule[43]=C:\WINDOWS\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
              LoadedModule[44]=C:\WINDOWS\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
              LoadedModule[45]=C:\WINDOWS\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
              LoadedModule[46]=C:\WINDOWS\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
              LoadedModule[47]=C:\WINDOWS\syswow64\normaliz.DLL
              LoadedModule[48]=C:\WINDOWS\syswow64\iertutil.dll
              LoadedModule[49]=C:\WINDOWS\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
              LoadedModule[50]=C:\WINDOWS\syswow64\USERENV.dll
              LoadedModule[51]=C:\WINDOWS\syswow64\profapi.dll
              LoadedModule[52]=C:\WINDOWS\system32\apphelp.dll
              LoadedModule[53]=C:\WINDOWS\system32\EhStorShell.dll
              LoadedModule[54]=C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
              LoadedModule[55]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
              LoadedModule[56]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
              LoadedModule[57]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_51cd0a7abbe4e19b\ATL90.DLL
              LoadedModule[58]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Cultures\office.odf
              LoadedModule[59]=C:\Program Files (x86)\Microsoft Office\Office14\1033\GrooveIntlResource.dll
              LoadedModule[60]=C:\WINDOWS\system32\ntshrui.dll
              LoadedModule[61]=C:\WINDOWS\system32\srvcli.dll
              LoadedModule[62]=C:\WINDOWS\system32\cscapi.dll
              LoadedModule[63]=C:\WINDOWS\system32\slc.dll
              LoadedModule[64]=C:\Program Files (x86)\Common Files\microsoft shared\ink\tiptsf.dll
              LoadedModule[65]=C:\WINDOWS\system32\explorerframe.dll
              LoadedModule[66]=C:\WINDOWS\system32\DUser.dll
              LoadedModule[67]=C:\WINDOWS\system32\DUI70.dll
              LoadedModule[68]=C:\WINDOWS\system32\msls31.dll
              LoadedModule[69]=C:\WINDOWS\system32\xmllite.dll
              LoadedModule[70]=C:\WINDOWS\system32\CRYPTSP.dll
              LoadedModule[71]=C:\WINDOWS\system32\rsaenh.dll
              LoadedModule[72]=C:\WINDOWS\system32\RpcRtRemote.dll
              LoadedModule[73]=C:\WINDOWS\System32\StructuredQuery.dll
              LoadedModule[74]=C:\WINDOWS\System32\Secur32.dll
              LoadedModule[75]=C:\Windows\SysWOW64\actxprxy.dll
              LoadedModule[76]=C:\Program Files (x86)\Internet Explorer\ieproxy.dll
              LoadedModule[77]=C:\WINDOWS\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
              LoadedModule[78]=C:\Windows\SysWOW64\thumbcache.dll
              LoadedModule[79]=C:\WINDOWS\syswow64\PSAPI.DLL
              LoadedModule[80]=C:\WINDOWS\system32\SHDOCVW.dll
              LoadedModule[81]=C:\WINDOWS\system32\ieframe.DLL
              LoadedModule[82]=C:\WINDOWS\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
              LoadedModule[83]=C:\WINDOWS\system32\MPR.dll
              LoadedModule[84]=C:\WINDOWS\system32\wkscli.dll
              LoadedModule[85]=C:\WINDOWS\system32\netutils.dll
              LoadedModule[86]=C:\WINDOWS\system32\LINKINFO.dll
              LoadedModule[87]=C:\WINDOWS\system32\NetworkExplorer.dll
              LoadedModule[88]=C:\WINDOWS\system32\WINMM.dll
              LoadedModule[89]=C:\WINDOWS\system32\PortableDeviceApi.dll
              LoadedModule[90]=C:\WINDOWS\system32\SearchFolder.dll
              LoadedModule[91]=C:\WINDOWS\syswow64\WINTRUST.dll
              LoadedModule[92]=C:\WINDOWS\syswow64\CRYPT32.dll
              LoadedModule[93]=C:\WINDOWS\syswow64\MSASN1.dll
              LoadedModule[94]=C:\WINDOWS\system32\EhStorAPI.dll
              LoadedModule[95]=C:\WINDOWS\system32\mssprxy.dll
              LoadedModule[96]=C:\WINDOWS\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
              LoadedModule[97]=C:\WINDOWS\syswow64\urlmon.dll
              LoadedModule[98]=C:\WINDOWS\system32\MLANG.dll
              LoadedModule[99]=C:\WINDOWS\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
              LoadedModule[100]=C:\WINDOWS\System32\drprov.dll
              LoadedModule[101]=C:\WINDOWS\System32\WINSTA.dll
              LoadedModule[102]=C:\WINDOWS\System32\ntlanman.dll
              LoadedModule[103]=C:\WINDOWS\System32\davclnt.dll
              LoadedModule[104]=C:\WINDOWS\System32\DAVHLPR.dll
              LoadedModule[105]=C:\Program Files (x86)\Common Files\Microsoft Shared\MSEnv\VSFileHandler.dll
              LoadedModule[106]=C:\WINDOWS\system32\wpdshext.dll
              LoadedModule[107]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.19061_none_72d6d48d86649709\gdiplus.dll
              State[0].Key=Transport.DoneStage1
              State[0].Value=1
              State[1].Key=DataRequest
              State[1].Value=Bucket=153399378/nBucketTable=27/nResponse=1/n
              FriendlyEventName=Stopped working
              ConsentKey=BEX
              AppName=Notepad++ : a free (GNU) source code editor
              AppPath=C:\Program Files (x86)\Notepad++\notepad++.exe

              1 Reply Last reply Reply Quote 0
              • BJ Stanton
                BJ Stanton last edited by

                This has happened to me at least 3 or 4 times, the most recently a few days ago on 6.9. My only recourse has been to restored from backups. Very frustrating.

                Claudia Frank 1 Reply Last reply Reply Quote 0
                • Claudia Frank
                  Claudia Frank @BJ Stanton last edited by

                  Hello @BJ-Stanton,

                  do you have additional informations about this?
                  Especially answers to the questions dail posted in this thread.
                  On which operating system did this occur?

                  Cheers
                  Claudia

                  1 Reply Last reply Reply Quote 0
                  • V Frenkel
                    V Frenkel @Simba Lion last edited by

                    Just happened to me too in 6.9.
                    Windows 7 64 bit.
                    Had two views of the same .SQL file open, was editing in both views.
                    File was also open in another application (SQL Server Management Studio - SSMS)
                    Made change, hit Ctr/S, got error popup in NP++, file was zero size after that!!!
                    No, this is not reproducible,
                    Thankfully was able to save from SSMS.

                    V Frenkel 1 Reply Last reply Reply Quote 0
                    • V Frenkel
                      V Frenkel @V Frenkel last edited by

                      @dail said:

                      How large of file(s)?
                      584kb

                      Do you have periodic backups turned on?
                      Yes, by default, I guess. I didn’t know about this feature.

                      When Notepad++ “crashes” does it give you any error message or just immediately die off?
                      There was error message, but I don’t remember it. I don’t think it was windows message, but NP++

                      Other than that, NP++ is great!
                      Well… maybe duplicate lines in search window, when string found twice in one line - that always puzzles me.

                      1 Reply Last reply Reply Quote 0
                      • V Frenkel
                        V Frenkel last edited by

                        Problem may have something to do with the following.
                        Clone to Other View.
                        Close NPP with two views open.
                        Open NPP - two views open now.
                        Update file in one view - get message that file was updated in other application.

                        1 Reply Last reply Reply Quote 0
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