6.8.8, Crash destroys file contents

Simba Lion · Feb 28, 2016, 5:31 PM

Hi, twice now N++ has crashed while saving a file and the entire contents of the file are destroyed in the process.

6.8.8 needs to be placed back in unstable until this is fixed.

Claudia Frank · Feb 28, 2016, 6:21 PM

such crashes are bad but to be able to find out what could have caused the issue devs would need more
information what you did. Best in such cases, you are able to reproduce it and can give a step by step
instruction what needs to be done to replicate this.
Otherwise it is nearly impossible to find out what could have caused it.
And it is possible that npp can’t be blamed as a installed plugin was behaving incorrectly or … many
other reasons.

Cheers
Claudia

Simba Lion · Feb 29, 2016, 3:46 PM

I understand, however this is an especially serious issue so some attention should be given to it. One of the greatest features of Notepad++ is it’s ability to restore file contents after a crash.

I can tell you it happens during file saving. I’ve only seen it happen twice and I was doing a dozen things at once both times. My PC has 16GB of ram so resources aren’t the issue.

I can’t easily reproduce it. I did just update to 6.9 which I see on the website but not in the in-app update tool. Hopefully it will go away.

The plugins I’ve got loaded are MIMETools, Converter, NppExport, and PluginManager.

dail · Feb 29, 2016, 3:57 PM

I do agree trying to debug this issue is very difficult since it is not reproducible. However, any information you can provide would be helpful. Here’s a few questions.

The two times it has happened, was it to the same file? (Or any kind of similarities between the two files)
What kind of file are they (txt, xml, html, etc)?
How large of file(s)?
Do you have periodic backups turned on?
When Notepad++ “crashes” does it give you any error message or just immediately die off?

Sami Sankala · Mar 17, 2016, 10:56 AM

Same has happened to me couple times before and happened again with 6.9.0.

Here is what WER contained:
Version=1
EventType=BEX
EventTime=131026844720099339
ReportType=2
Consent=1
UploadTime=131026844720949424
ReportIdentifier=d53220e7-ec2b-11e5-acac-54cd04d87d18
IntegratorReportIdentifier=d53220e6-ec2b-11e5-acac-54cd04d87d18
WOW64=1
Response.BucketId=153399378
Response.BucketTable=27
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=notepad++.exe
Sig[1].Name=Application Version
Sig[1].Value=6.9.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=56ca1e0b
Sig[3].Name=Fault Module Name
Sig[3].Value=notepad++.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=6.9.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=56ca1e0b
Sig[6].Name=Exception Offset
Sig[6].Value=000e65f1
Sig[7].Name=Exception Code
Sig[7].Value=c0000417
Sig[8].Name=Exception Data
Sig[8].Value=00000000
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1035
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=83aa
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=83aaec1861dfdbb25c35f1cab3fe317d
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=8e2d
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=8e2d666b0579ca261659b9914cbca54d
UI[2]=C:\Program Files (x86)\Notepad++\notepad++.exe
UI[3]=Notepad++ : a free (GNU) source code editor has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Notepad++\notepad++.exe
LoadedModule[1]=C:\WINDOWS\SysWOW64\ntdll.dll
LoadedModule[2]=C:\WINDOWS\syswow64\kernel32.dll
LoadedModule[3]=C:\WINDOWS\syswow64\KERNELBASE.dll
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LoadedModule[6]=C:\WINDOWS\syswow64\GDI32.dll
LoadedModule[7]=C:\WINDOWS\syswow64\USER32.dll
LoadedModule[8]=C:\WINDOWS\syswow64\ADVAPI32.dll
LoadedModule[9]=C:\WINDOWS\SysWOW64\sechost.dll
LoadedModule[10]=C:\WINDOWS\syswow64\RPCRT4.dll
LoadedModule[11]=C:\WINDOWS\syswow64\SspiCli.dll
LoadedModule[12]=C:\WINDOWS\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\WINDOWS\syswow64\LPK.dll
LoadedModule[14]=C:\WINDOWS\syswow64\USP10.dll
LoadedModule[15]=C:\WINDOWS\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\WINDOWS\syswow64\SHELL32.dll
LoadedModule[17]=C:\WINDOWS\syswow64\COMDLG32.dll
LoadedModule[18]=C:\WINDOWS\syswow64\ole32.dll
LoadedModule[19]=C:\WINDOWS\system32\IMM32.DLL
LoadedModule[20]=C:\WINDOWS\syswow64\MSCTF.dll
LoadedModule[21]=C:\Program Files (x86)\Notepad++\SciLexer.dll
LoadedModule[22]=C:\WINDOWS\syswow64\OLEAUT32.dll
LoadedModule[23]=C:\WINDOWS\system32\Msimg32.DLL
LoadedModule[24]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[25]=C:\WINDOWS\syswow64\SETUPAPI.dll
LoadedModule[26]=C:\WINDOWS\syswow64\CFGMGR32.dll
LoadedModule[27]=C:\WINDOWS\syswow64\DEVOBJ.dll
LoadedModule[28]=C:\WINDOWS\syswow64\CLBCatQ.DLL
LoadedModule[29]=C:\WINDOWS\system32\propsys.dll
LoadedModule[30]=C:\WINDOWS\system32\ntmarta.dll
LoadedModule[31]=C:\WINDOWS\syswow64\WLDAP32.dll
LoadedModule[32]=C:\WINDOWS\system32\dwmapi.dll
LoadedModule[33]=C:\WINDOWS\system32\WindowsCodecs.dll
LoadedModule[34]=C:\Program Files (x86)\Notepad++\plugins\mimeTools.dll
LoadedModule[35]=C:\Program Files (x86)\Notepad++\plugins\NppConverter.dll
LoadedModule[36]=C:\Program Files (x86)\Notepad++\plugins\NppExport.dll
LoadedModule[37]=C:\Program Files (x86)\Notepad++\plugins\NppFTP.dll
LoadedModule[38]=C:\WINDOWS\syswow64\WS2_32.dll
LoadedModule[39]=C:\WINDOWS\syswow64\NSI.dll
LoadedModule[40]=C:\Program Files (x86)\Notepad++\plugins\PluginManager.dll
LoadedModule[41]=C:\WINDOWS\system32\VERSION.dll
LoadedModule[42]=C:\WINDOWS\syswow64\WININET.dll
LoadedModule[43]=C:\WINDOWS\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[44]=C:\WINDOWS\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[45]=C:\WINDOWS\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[46]=C:\WINDOWS\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[47]=C:\WINDOWS\syswow64\normaliz.DLL
LoadedModule[48]=C:\WINDOWS\syswow64\iertutil.dll
LoadedModule[49]=C:\WINDOWS\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[50]=C:\WINDOWS\syswow64\USERENV.dll
LoadedModule[51]=C:\WINDOWS\syswow64\profapi.dll
LoadedModule[52]=C:\WINDOWS\system32\apphelp.dll
LoadedModule[53]=C:\WINDOWS\system32\EhStorShell.dll
LoadedModule[54]=C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
LoadedModule[55]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[56]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
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LoadedModule[64]=C:\Program Files (x86)\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[65]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[66]=C:\WINDOWS\system32\DUser.dll
LoadedModule[67]=C:\WINDOWS\system32\DUI70.dll
LoadedModule[68]=C:\WINDOWS\system32\msls31.dll
LoadedModule[69]=C:\WINDOWS\system32\xmllite.dll
LoadedModule[70]=C:\WINDOWS\system32\CRYPTSP.dll
LoadedModule[71]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[72]=C:\WINDOWS\system32\RpcRtRemote.dll
LoadedModule[73]=C:\WINDOWS\System32\StructuredQuery.dll
LoadedModule[74]=C:\WINDOWS\System32\Secur32.dll
LoadedModule[75]=C:\Windows\SysWOW64\actxprxy.dll
LoadedModule[76]=C:\Program Files (x86)\Internet Explorer\ieproxy.dll
LoadedModule[77]=C:\WINDOWS\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[78]=C:\Windows\SysWOW64\thumbcache.dll
LoadedModule[79]=C:\WINDOWS\syswow64\PSAPI.DLL
LoadedModule[80]=C:\WINDOWS\system32\SHDOCVW.dll
LoadedModule[81]=C:\WINDOWS\system32\ieframe.DLL
LoadedModule[82]=C:\WINDOWS\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
LoadedModule[83]=C:\WINDOWS\system32\MPR.dll
LoadedModule[84]=C:\WINDOWS\system32\wkscli.dll
LoadedModule[85]=C:\WINDOWS\system32\netutils.dll
LoadedModule[86]=C:\WINDOWS\system32\LINKINFO.dll
LoadedModule[87]=C:\WINDOWS\system32\NetworkExplorer.dll
LoadedModule[88]=C:\WINDOWS\system32\WINMM.dll
LoadedModule[89]=C:\WINDOWS\system32\PortableDeviceApi.dll
LoadedModule[90]=C:\WINDOWS\system32\SearchFolder.dll
LoadedModule[91]=C:\WINDOWS\syswow64\WINTRUST.dll
LoadedModule[92]=C:\WINDOWS\syswow64\CRYPT32.dll
LoadedModule[93]=C:\WINDOWS\syswow64\MSASN1.dll
LoadedModule[94]=C:\WINDOWS\system32\EhStorAPI.dll
LoadedModule[95]=C:\WINDOWS\system32\mssprxy.dll
LoadedModule[96]=C:\WINDOWS\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[97]=C:\WINDOWS\syswow64\urlmon.dll
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LoadedModule[99]=C:\WINDOWS\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[100]=C:\WINDOWS\System32\drprov.dll
LoadedModule[101]=C:\WINDOWS\System32\WINSTA.dll
LoadedModule[102]=C:\WINDOWS\System32\ntlanman.dll
LoadedModule[103]=C:\WINDOWS\System32\davclnt.dll
LoadedModule[104]=C:\WINDOWS\System32\DAVHLPR.dll
LoadedModule[105]=C:\Program Files (x86)\Common Files\Microsoft Shared\MSEnv\VSFileHandler.dll
LoadedModule[106]=C:\WINDOWS\system32\wpdshext.dll
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State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=153399378/nBucketTable=27/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Notepad++ : a free (GNU) source code editor
AppPath=C:\Program Files (x86)\Notepad++\notepad++.exe

BJ Stanton · Apr 4, 2016, 2:55 PM

This has happened to me at least 3 or 4 times, the most recently a few days ago on 6.9. My only recourse has been to restored from backups. Very frustrating.

Claudia Frank · Apr 4, 2016, 3:01 PM

Hello @BJ-Stanton,

do you have additional informations about this?
Especially answers to the questions dail posted in this thread.
On which operating system did this occur?

Cheers
Claudia

V Frenkel · Apr 4, 2016, 8:05 PM

Just happened to me too in 6.9.
Windows 7 64 bit.
Had two views of the same .SQL file open, was editing in both views.
File was also open in another application (SQL Server Management Studio - SSMS)
Made change, hit Ctr/S, got error popup in NP++, file was zero size after that!!!
No, this is not reproducible,
Thankfully was able to save from SSMS.

V Frenkel · Apr 4, 2016, 8:48 PM

@dail said:

How large of file(s)?
584kb

Do you have periodic backups turned on?
Yes, by default, I guess. I didn’t know about this feature.

When Notepad++ “crashes” does it give you any error message or just immediately die off?
There was error message, but I don’t remember it. I don’t think it was windows message, but NP++

Other than that, NP++ is great!
Well… maybe duplicate lines in search window, when string found twice in one line - that always puzzles me.

V Frenkel · Apr 29, 2016, 1:39 PM

Problem may have something to do with the following.
Clone to Other View.
Close NPP with two views open.
Open NPP - two views open now.
Update file in one view - get message that file was updated in other application.