Npp 6.9 always crash after O.S. reboot

Tiago Henrique Trojahn

I have installed the lastest version from the website in a Windows 10 x64 and used it without issues for quite some time.

However, after a USB external HD being plugged (which caused a BSOD after some minutes), the program crashes immediately.

I already tried to reinstall the app (and worked ok), but after the system reboot, the problem rises again…

The logs provided by the OS (on native pt-BR language) are below

Descrição
Caminho do Aplicativo com Falha: C:\Program Files (x86)\Notepad++\notepad++.exe

Assinatura do problema
Nome de Evento de Problema: BEX
Nome do Aplicativo: notepad++.exe
Versão do Aplicativo: 6.9.0.0
Carimbo de Data/Hora do Aplicativo: 56ca1e0b
Nome do Módulo de Falhas: StackHash_5ac3
Versão do Módulo de Falhas: 0.0.0.0
Carimbo de Data/Hora do Módulo de Falhas: 00000000
Deslocamento de Exceção: PCH_25_FROM_FileSyncShell+0x0000CDDC
Código de Exceção: c0000005
Dados de Exceção: 00000008
Versão do sistema operacional: 10.0.10240.2.0.0.256.121
Identificação da Localidade: 1046
Informações Adicionais 1: 5ac3
Informações Adicionais 2: 5ac30b7eaccba54de2eceddde6cb4774
Informações Adicionais 3: a7ef
Informações Adicionais 4: a7efe181590da653ab4e87956e36b0e4

I have already tried the “sfc /scannow” to prevent faulty windows problems and even disabled DEP, to no avail…

Any through as what could be causing this problem and what to do to solve it?

Thanks in advance! :)

Claudia Frank

Oi @Tiago-Henrique-Trojahn,

as a first step I would start npp without any plugin (command line switch -noPlugin).
Next, FileSyncShell points to Microsoft OneDrive - could it be that npp tried to open
a document from it? Maybe try not using it, to see if it is the culprit.

Cheers
Claudia

Tiago Henrique Trojahn

Hello @Claudia-Frank, thanks for your comment!

Indeed, by using the -noPlugin switch the program start without any apparent problem. Removed all open tabs (with a bunch of text, not real open files) and now the npp opens without the switch and, as I can see, perfectly.

Very very thanks for your help!

Cheers,
Tiago

Claudia Frank

Hello Tiago,

I assume Don is really interested to see if OneDrive (maybe in conjunction with your plugins) might cause problems.
Could you test if this is the case by accessing a document from OneDrive again?
And if it happens again, could you please provide the debug-info (available under ? menu)?

Thx and cheers
Claudia

Tiago Henrique Trojahn

Hi Claudia!

As the testing, I opened the NPP, created a text file and saved it inside a OneDrive folder. Then, closed the tab of the npp, closed the app and then opened the file again. Nothing unusual. Changed the text, saved it, and nothing wrong either. All seems to be working normal. The OneDrive sync seems to be OK too.

Earlier, for some unknow reason, the -noPlugin switch enabled me to start the program, but I could not open the save file window (to select a name, folder, etc…). That windows just flashed and the npp closed without any advice, error or any message. Tried reinstalling the OneDrive but that also gave me the same behaviour: closing without any warning.

Then, just tried a reboot and everything seems to be working (not tried another reboot yet)…

As the logs, there is the error the windows crash report when the notepad++ closed when tried to save the file (before rebooting):
Descrição
Caminho do Aplicativo com Falha: C:\Program Files (x86)\Notepad++\notepad++.exe

Assinatura do problema
Nome de Evento de Problema: APPCRASH
Nome do Aplicativo: notepad++.exe
Versão do Aplicativo: 6.9.0.0
Carimbo de Data/Hora do Aplicativo: 56ca1e0b
Nome do Módulo de Falhas: StackHash_abcc
Versão do Módulo de Falhas: 0.0.0.0
Carimbo de Data/Hora do Módulo de Falhas: 00000000
Código de Exceção: c0000005
Deslocamento de Exceção: PCH_13_FROM_ntdll+0x00068A86
Versão do sistema operacional: 10.0.10240.2.0.0.256.121
Identificação da Localidade: 1046
Informações Adicionais 1: abcc
Informações Adicionais 2: abcc8f7853b48d9807d6d51eb1fa5df9
Informações Adicionais 3: abcc
Informações Adicionais 4: abcc8f7853b48d9807d6d51eb1fa5df9

The OneDrive installer/updater/?, which also crashed, gave me this report:
Descrição
Caminho do Aplicativo com Falha: C:\Users\Tiago\AppData\Local\Microsoft\OneDrive\OneDrive.exe

Assinatura do problema
Nome de Evento de Problema: APPCRASH
Nome do Aplicativo: OneDrive.exe
Versão do Aplicativo: 17.3.6302.225
Carimbo de Data/Hora do Aplicativo: 56cf98cd
Nome do Módulo de Falhas: ntdll.dll
Versão do Módulo de Falhas: 10.0.10240.16603
Carimbo de Data/Hora do Módulo de Falhas: 565531ee
Código de Exceção: c0000005
Deslocamento de Exceção: 000404ca
Versão do sistema operacional: 10.0.10240.2.0.0.256.121
Identificação da Localidade: 1046
Informações Adicionais 1: a3dc
Informações Adicionais 2: a3dc5dbdb64b01201fd6b823fc873afe
Informações Adicionais 3: d5fe
Informações Adicionais 4: d5fe8903ab168eec701a67f28413fdfb

Finally, there the debug info of the npp itself:

Notepad++ v6.9
Build time : Feb 21 2016 - 21:27:55
Path : C:\Program Files (x86)\Notepad++\notepad++.exe
Admin mode : OFF
Local Conf mode : OFF
OS : Windows 10
Plugins : HTMLTag_unicode.dll IndentByFold.dll mimeTools.dll NppConverter.dll NppExport.dll NppFTP.dll NPPJSONViewer.dll PluginManager.dll

Thanks and cheers!
Tiago

Claudia Frank

Hello Tiago,

MS proposes the following steps (don’t know if you already tried it)

Press the Windows key + R to open the Run Window.
In the Run Window enter the following: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
Click OK. The OneDrive system tray icon on the desktop should disappear and re-appear after a minute or two.
If the OneDrive system tray icon does not re-appear after a few minutes, do the following.
In the Run Window Enter: %localappdata%\Microsoft\OneDrive\onedrive.exe

Cheers
Claudia