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    Npp 6.9 always crash after O.S. reboot

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    • Tiago Henrique TrojahnT
      Tiago Henrique Trojahn
      last edited by

      I have installed the lastest version from the website in a Windows 10 x64 and used it without issues for quite some time.

      However, after a USB external HD being plugged (which caused a BSOD after some minutes), the program crashes immediately.

      I already tried to reinstall the app (and worked ok), but after the system reboot, the problem rises again…

      The logs provided by the OS (on native pt-BR language) are below

      Descrição
      Caminho do Aplicativo com Falha: C:\Program Files (x86)\Notepad++\notepad++.exe

      Assinatura do problema
      Nome de Evento de Problema: BEX
      Nome do Aplicativo: notepad++.exe
      Versão do Aplicativo: 6.9.0.0
      Carimbo de Data/Hora do Aplicativo: 56ca1e0b
      Nome do Módulo de Falhas: StackHash_5ac3
      Versão do Módulo de Falhas: 0.0.0.0
      Carimbo de Data/Hora do Módulo de Falhas: 00000000
      Deslocamento de Exceção: PCH_25_FROM_FileSyncShell+0x0000CDDC
      Código de Exceção: c0000005
      Dados de Exceção: 00000008
      Versão do sistema operacional: 10.0.10240.2.0.0.256.121
      Identificação da Localidade: 1046
      Informações Adicionais 1: 5ac3
      Informações Adicionais 2: 5ac30b7eaccba54de2eceddde6cb4774
      Informações Adicionais 3: a7ef
      Informações Adicionais 4: a7efe181590da653ab4e87956e36b0e4

      I have already tried the “sfc /scannow” to prevent faulty windows problems and even disabled DEP, to no avail…

      Any through as what could be causing this problem and what to do to solve it?

      Thanks in advance! :)

      Claudia FrankC 1 Reply Last reply Reply Quote 1
      • Claudia FrankC
        Claudia Frank @Tiago Henrique Trojahn
        last edited by

        Oi @Tiago-Henrique-Trojahn,

        as a first step I would start npp without any plugin (command line switch -noPlugin).
        Next, FileSyncShell points to Microsoft OneDrive - could it be that npp tried to open
        a document from it? Maybe try not using it, to see if it is the culprit.

        Cheers
        Claudia

        1 Reply Last reply Reply Quote 0
        • Tiago Henrique TrojahnT
          Tiago Henrique Trojahn
          last edited by

          Hello @Claudia-Frank, thanks for your comment!

          Indeed, by using the -noPlugin switch the program start without any apparent problem. Removed all open tabs (with a bunch of text, not real open files) and now the npp opens without the switch and, as I can see, perfectly.

          Very very thanks for your help!

          Cheers,
          Tiago

          Claudia FrankC 1 Reply Last reply Reply Quote 1
          • Claudia FrankC
            Claudia Frank @Tiago Henrique Trojahn
            last edited by

            Hello Tiago,

            I assume Don is really interested to see if OneDrive (maybe in conjunction with your plugins) might cause problems.
            Could you test if this is the case by accessing a document from OneDrive again?
            And if it happens again, could you please provide the debug-info (available under ? menu)?

            Thx and cheers
            Claudia

            1 Reply Last reply Reply Quote 0
            • Tiago Henrique TrojahnT
              Tiago Henrique Trojahn
              last edited by

              Hi Claudia!

              As the testing, I opened the NPP, created a text file and saved it inside a OneDrive folder. Then, closed the tab of the npp, closed the app and then opened the file again. Nothing unusual. Changed the text, saved it, and nothing wrong either. All seems to be working normal. The OneDrive sync seems to be OK too.

              Earlier, for some unknow reason, the -noPlugin switch enabled me to start the program, but I could not open the save file window (to select a name, folder, etc…). That windows just flashed and the npp closed without any advice, error or any message. Tried reinstalling the OneDrive but that also gave me the same behaviour: closing without any warning.

              Then, just tried a reboot and everything seems to be working (not tried another reboot yet)…

              As the logs, there is the error the windows crash report when the notepad++ closed when tried to save the file (before rebooting):
              Descrição
              Caminho do Aplicativo com Falha: C:\Program Files (x86)\Notepad++\notepad++.exe

              Assinatura do problema
              Nome de Evento de Problema: APPCRASH
              Nome do Aplicativo: notepad++.exe
              Versão do Aplicativo: 6.9.0.0
              Carimbo de Data/Hora do Aplicativo: 56ca1e0b
              Nome do Módulo de Falhas: StackHash_abcc
              Versão do Módulo de Falhas: 0.0.0.0
              Carimbo de Data/Hora do Módulo de Falhas: 00000000
              Código de Exceção: c0000005
              Deslocamento de Exceção: PCH_13_FROM_ntdll+0x00068A86
              Versão do sistema operacional: 10.0.10240.2.0.0.256.121
              Identificação da Localidade: 1046
              Informações Adicionais 1: abcc
              Informações Adicionais 2: abcc8f7853b48d9807d6d51eb1fa5df9
              Informações Adicionais 3: abcc
              Informações Adicionais 4: abcc8f7853b48d9807d6d51eb1fa5df9

              The OneDrive installer/updater/?, which also crashed, gave me this report:
              Descrição
              Caminho do Aplicativo com Falha: C:\Users\Tiago\AppData\Local\Microsoft\OneDrive\OneDrive.exe

              Assinatura do problema
              Nome de Evento de Problema: APPCRASH
              Nome do Aplicativo: OneDrive.exe
              Versão do Aplicativo: 17.3.6302.225
              Carimbo de Data/Hora do Aplicativo: 56cf98cd
              Nome do Módulo de Falhas: ntdll.dll
              Versão do Módulo de Falhas: 10.0.10240.16603
              Carimbo de Data/Hora do Módulo de Falhas: 565531ee
              Código de Exceção: c0000005
              Deslocamento de Exceção: 000404ca
              Versão do sistema operacional: 10.0.10240.2.0.0.256.121
              Identificação da Localidade: 1046
              Informações Adicionais 1: a3dc
              Informações Adicionais 2: a3dc5dbdb64b01201fd6b823fc873afe
              Informações Adicionais 3: d5fe
              Informações Adicionais 4: d5fe8903ab168eec701a67f28413fdfb

              Finally, there the debug info of the npp itself:

              Notepad++ v6.9
              Build time : Feb 21 2016 - 21:27:55
              Path : C:\Program Files (x86)\Notepad++\notepad++.exe
              Admin mode : OFF
              Local Conf mode : OFF
              OS : Windows 10
              Plugins : HTMLTag_unicode.dll IndentByFold.dll mimeTools.dll NppConverter.dll NppExport.dll NppFTP.dll NPPJSONViewer.dll PluginManager.dll

              Thanks and cheers!
              Tiago

              Claudia FrankC 1 Reply Last reply Reply Quote 0
              • Claudia FrankC
                Claudia Frank @Tiago Henrique Trojahn
                last edited by

                Hello Tiago,

                MS proposes the following steps (don’t know if you already tried it)

                1. Press the Windows key + R to open the Run Window.
                2. In the Run Window enter the following: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
                3. Click OK. The OneDrive system tray icon on the desktop should disappear and re-appear after a minute or two.
                4. If the OneDrive system tray icon does not re-appear after a few minutes, do the following.
                  In the Run Window Enter: %localappdata%\Microsoft\OneDrive\onedrive.exe

                Cheers
                Claudia

                1 Reply Last reply Reply Quote 0
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