HexEditor.dll not loading for some users

[baedean]

No problem w/ NP++ on the account I used to install NP++, but on another account NP++ spins when launching & eventually reports that HexEditor.dll failed to load.

I had this w/ an older version, so tried the latest (7.3) & used the latest plug-in mgr to install everything. I only had admin/elevated right for the installs.

dll permissions look fine. Any other ideas?

Thanks,

[Claudia Frank]

@baedean

provide more information what the different about your account and the others is.
Are those accounts working on the same computer? Terminal Services?
Debug-info?

Cheers
Claudia

[baedean]

This biggest different is the problem user is a local account (vs. corporate domain). I get the same behavior running directly and remotely. Not sure what else to look for.

Thanks.

[Claudia Frank]

@baedean

please provide the Debug-info
menu ?->Debug Info

Cheers
Claudia

[baedean]

I see it now (used to an older version w/o this option).
The information is the same for both users (w/o HexEditor):

Notepad++ v7.3 (32-bit)
Build time : Jan 1 2017 - 20:04:42
Path : C:\Program Files (x86)\Notepad++\notepad++.exe
Admin mode : OFF
Local Conf mode : OFF
OS : Windows 7
Plugins : mimeTools.dll NppConverter.dll NppExport.dll NppFTP.dll PluginManager.dll SpellChecker.dll

When I move HexEditor.dll back to Notepad++\plugins (from disabled), only difference:

Plugins : HexEditor.dll mimeTools.dll NppConverter.dll NppExport.dll NppFTP.dll PluginManager.dll SpellChecker.dll

Thanks again.

[Claudia Frank]

@baedean

the npp version needs to be
Notepad++ v7.3 (32-bit)
always, as, afaik, there is no 64bit version of the hexeditor plugin and as you are using
Local Conf mode : OFF
it is assumed that the plugin is available under %APPDATA%\notepad++\plugins.

If this is the case, then I would try to compare your hexeditor dll with one which isn’t working.

Cheers
Claudia

[baedean]

HexEditor.dll is in Program Files/… (not APPDATA).

After reading your last post, I did try putting the dll in %APPDATA%\notepad++\plugins, but it doesn’t seem to get loaded from there.

[Claudia Frank]

@baedean

then it means that you installed npp with the option to use %APPDATA%\notepad++
as the configuration directory but did not check the box to allow plugins to be loaded
from there as well. Confusing - but you might have reasons to do so.

And your computer/account is having the same configuration?

I would try to use procmon to see where npp tries to find the plugins.

Cheers
Claudia