Notepad++ Users Facing Session Loss Issue Due to SupportAssist from Dell

donho

Since the release of v8.6.2, many Notepad++ users have encountered issues with lost sessions. Numerous bug reports have been submitted regarding this issue.

Thanks to @ner00 ’s investigation, we’ve identified the culprit: SupportAssist, a Dell utility.

During the cleanup process performed by SupportAssist (C:\Program Files\Dell\SupportAssistAgent\SRE\SRE.exe), the %APPDATA%\Notepad++\session.xml file is erroneously deleted.

Interestingly, most users experiencing this problem have confirmed that they indeed have SupportAssist installed.

Additionally, a bug report has been submitted by @ner00 .

Though a workaround of this issue has been implemented in v8.6.5, let’s remain hopeful that Dell will address this issue promptly. 🤞🏼

donho

Posted on X here:
https://twitter.com/Notepad_plus/status/1779936290709930025

But don’t get any answer from Dell, except the classic AI automatic support reply.

donho

ner00

As I recently mentioned in the GitHub issue, it appears that Dell (or rather their subcontractor) fixed the issue of SupportAssist v4 deleting Notepad++ session.xml. As it stands, SupportAssist v4.0.3 seems to have been corrected to stop this behavior.

Maria Kristen

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