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    Notepad++ Users Facing Session Loss Issue Due to SupportAssist from Dell

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    • donhoD
      donho
      last edited by donho

      Since the release of v8.6.2, many Notepad++ users have encountered issues with lost sessions. Numerous bug reports have been submitted regarding this issue.

      Thanks to @ner00 ’s investigation, we’ve identified the culprit: SupportAssist, a Dell utility.

      During the cleanup process performed by SupportAssist (C:\Program Files\Dell\SupportAssistAgent\SRE\SRE.exe), the %APPDATA%\Notepad++\session.xml file is erroneously deleted.

      Interestingly, most users experiencing this problem have confirmed that they indeed have SupportAssist installed.

      Additionally, a bug report has been submitted by @ner00 .

      Though a workaround of this issue has been implemented in v8.6.5, let’s remain hopeful that Dell will address this issue promptly. 🤞🏼

      donhoD 1 Reply Last reply Reply Quote 8
      • donhoD
        donho
        last edited by

        Posted on X here:
        https://twitter.com/Notepad_plus/status/1779936290709930025

        But don’t get any answer from Dell, except the classic AI automatic support reply.

        1 Reply Last reply Reply Quote 3
        • donhoD
          donho @donho
          last edited by

          1634908989600-bd6f490e-f83a-457f-9948-1e8fd93e9e7e-image.png

          ner00N 1 Reply Last reply Reply Quote 7
          • ner00N
            ner00 @donho
            last edited by

            As I recently mentioned in the GitHub issue, it appears that Dell (or rather their subcontractor) fixed the issue of SupportAssist v4 deleting Notepad++ session.xml. As it stands, SupportAssist v4.0.3 seems to have been corrected to stop this behavior.

            1 Reply Last reply Reply Quote 6
            • donhoD donho unpinned this topic on
            • Maria KristenM
              Maria Kristen Banned
              last edited by

              This post is deleted!
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