Notepad++ v7.2.1 crashes due to Plugin updater (gpup.exe)

[kamalnayan]

Hey Team,

I was facing some issues in latest release 7.2.1 64bit version, (that I will post in another thread), so I installed 32 bit of same version in my Windows 7 professional 64 bit OS.

I scrolled to “plugin manager” to install NPPFtp and few other plugins, but few of them failed. After this failure, I am unable to use notepad ++. Below are the steps:

1. When I open notepad ++, it asks me to restart it so as to install / remove any pending plugin.
2. I clicked on yes. Then it gives an alert saying: “The external plugin updater(gpup.exe) under the updater directory does not appear to the correct version. It will most likely work but you should reinstall the plugin manager at your next opportunity to ensure full functionality. We’ll attemp to use the current version for this operation.”
3. Clicking on OK closes the notepad ans opens a small dialog of box of Plugin updater saying “Waiting to close the notepad ++”
4. Within a second, it says “gpup has stopped working”.

I have tried reinstalling (full uninstall including configuration) notepad++, but this also doesn’t work. What to do?
Below is the complete detail of error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: gpup.exe
Application Version: 1.3.5.0
Application Timestamp: 54bbbb06
Fault Module Name: gpup.exe
Fault Module Version: 1.3.5.0
Fault Module Timestamp: 54bbbb06
Exception Code: c0000005
Exception Offset: 00001e45
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Thanks,
Kamal Nayan

[donho]

@kamalnayan

Could you try v7.2.2 which just released?

[Russell English]

I have this problem too, it started wher I tried to install the XML tools plugin, I was promted to udate the plugin manager first, which I did.

I have just installed 7.2.2, same problem.

[Martin Zagora]

Same issue here, Windows 10 Pro (64-bit) and Notepad++ v7.2.2 32-bit

[Martin Zagora]

To fix, I deleted “C:\Users\Zaggi\AppData\Roaming\Notepad++” and then I launched Notepad++;
Then I rejected plugin manager update from 1.3.5 to 1.4.3;
Plugins install normally until I update the plugin manager to 1.4.3

[Barry White]

Manually updating the plugin manager fixes this issue.
Open Notepad++, skip the update checks.
From the Plugins menu, load the plugin manager and update to the latest version 1.4.3.0 (Oct 2016). It should be listed in the updates tab.
It’s now serving an ad at the bottom of the manager, for those who might be concerned about that.

[Peter Kryszak]

I had the latest plugin manager installed and was getting these errors.

I found that I had to select the installed plugins tab, check the plugin manager, and choose the re-install option. That solved the gpup failures.

[chcg]

gpup is part of the pluginmanager. Manually installing https://github.com/bruderstein/nppPluginManager/releases/tag/v1.4.3 to avoid the automatic update might help. @donho please consider to package this version with your next release @bruderstein Do you agree Dave?

[Chaim Gewirtz]

The only solution that worked for me was deleting “C:\Users\Zaggi\AppData\Roaming\Notepad++”.

(Except that on my computer I obviously replaced the word Zaggi with my own user name).

[Abiram Karuppasamy]

I am also facing the same Problem. the only way to fix this is go to Plug in manager-> updates tab->uncheck the list in the box->click update button
Thats all its Working :>)

[Danny Schwendener]

Okay. Individually, the above suggestions did not help in my case. My Notepad++ was stuck in an infinite loop of “There are still some pending actions to complete installing or removing some plugins” > “Plugin Update: Deleting…” > Gpup.exe crash

But a combination solved it!

FYI my environment is Windows x64 and I have the Npp++ x32 installed because the x64 version does not support many plugins yet.

So the clean way to resolve this for me was:

1. make sure Notepad++ is not running:

• Exit Notepad++ if you have it open.
• To be sure, use the Windows Task Manager (ctrl-shift-ESC) to control that there is no process called npp.exe. If there is one, terminate the process.

2. Install the latest Plugin Manager from GitHub:

• Go to your Notepad++ program folder (in my case C:\Program Files (x86)\Notepad++)
• In the “updater” subfolder, delete gpup.exe.
• In the “plugins” subfolder, delete “PluginManager.dll”
• Download the latest version from GitHub: https://github.com/bruderstein/nppPluginManager/releases
• unzip it, move the gpup.exe into the “updater” subfolder of your Notepad++ program folder and the dll into the “plugins” subfolder.

3. Delete PluginManager’s update task list:
(because it’s probably not compatible with the latest Plugin Manager you just installed)

• Delete the following file:
  %APPDATA%\Notepad++\plugins\Config\PluginManagerGpup.xml

Deleting this file will also result in the cleanup of the “plugin_install_temp” directory upon the next startup of the application.

FYI, in my case %APPDATA% is C:\Users\myusername\AppData\Roaming\

That’s it!

[Edwin Franco]

I read the solution here, I just reinstalled the plugin manager, I accepted the gpub.exe, and it worked. All the plugins that had selected were installed.

[chcg]

See https://github.com/bruderstein/nppPluginManager/issues/45, consider to be fixed with PM version v1.4.9.

[Matt Hanson]

@Danny-Schwendener said:

Okay. Individually, the above suggestions did not help in my case. My Notepad++ was stuck in an infinite loop of “There are still some pending actions to complete installing or removing some plugins” > “Plugin Update: Deleting…” > Gpup.exe crash

But a combination solved it!

FYI my environment is Windows x64 and I have the Npp++ x32 installed because the x64 version does not support many plugins yet.

So the clean way to resolve this for me was:

1. make sure Notepad++ is not running:

• Exit Notepad++ if you have it open.
• To be sure, use the Windows Task Manager (ctrl-shift-ESC) to control that there is no process called npp.exe. If there is one, terminate the process.

2. Install the latest Plugin Manager from GitHub:

• Go to your Notepad++ program folder (in my case C:\Program Files (x86)\Notepad++)
• In the “updater” subfolder, delete gpup.exe.
• In the “plugins” subfolder, delete “PluginManager.dll”
• Download the latest version from GitHub: https://github.com/bruderstein/nppPluginManager/releases
• unzip it, move the gpup.exe into the “updater” subfolder of your Notepad++ program folder and the dll into the “plugins” subfolder.

3. Delete PluginManager’s update task list:
(because it’s probably not compatible with the latest Plugin Manager you just installed)

• Delete the following file:
  %APPDATA%\Notepad++\plugins\Config\PluginManagerGpup.xml

Deleting this file will also result in the cleanup of the “plugin_install_temp” directory upon the next startup of the application.

FYI, in my case %APPDATA% is C:\Users\myusername\AppData\Roaming\

That’s it!

This is the only thing that got it to work for me. Thank you!

[Clasmir]

@Danny-Schwendener said:

Okay. Individually, the above suggestions did not help in my case. My Notepad++ was stuck in an infinite loop of “There are still some pending actions to complete installing or removing some plugins” > “Plugin Update: Deleting…” > Gpup.exe crash

But a combination solved it!

You Sir, saved my day! Thank you for taking the time to put this together. I too was stuck in a loop. This was the only solution that worked.

Thanks!

[Malendra Rizky]

why you all not try to reinstall-it? mine is working now

[Joshua Trimmell]

@Danny-Schwendener I’d add that in your case, (and mine) you download the UNI and not the x64 version.

@Danny-Schwendener said:

• Download the latest version from GitHub: https://github.com/bruderstein/nppPluginManager/releases

Thank you so much for this helpful ‘how to’

[Mohabassam]

Hi All I have the same problem and I solve it
when you download the latest pluginmanager you will get two folders

1. plugins
2. updater

same folders exist in Notepad++ folder in programfiles copy pluginmanger from plugins
folder to plugins folder in notepad++ and copy gpup.exe from updater to updater folder in notepad++ folder

thats it

Mohammed Bassam