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    • Demetra StephensD
      Demetra Stephens
      last edited by

      NPP crashes everytime I try printing a file - using print icon and under file option. Please help.

      Claudia FrankC 1 Reply Last reply Reply Quote 3
      • Claudia FrankC
        Claudia Frank @Demetra Stephens
        last edited by Claudia Frank

        @Demetra-Stephens

        Can you please double check if this directory exists?

        %APPDATA%/notepad++/plugins/config

        Just put it like it is into an explorer window and press enter.

        In addition, can you provide the debug-info which is available under ? menu ?

        Cheers
        Claudia

        1 Reply Last reply Reply Quote 2
        • Scott HamiltonS
          Scott Hamilton
          last edited by

          I have same issue.
          The folder referenced does NOT exist.
          https://www.screencast.com/t/Bj9JZVVZzFFc

          Notepad++ v7.5.8 (32-bit)
          Build time : Jul 23 2018 - 02:03:53
          Path : C:\Program Files (x86)\Notepad++\notepad++.exe
          Admin mode : OFF
          Local Conf mode : OFF
          OS : Windows 10 (64-bit)
          Plugins : DSpellCheck.dll mimeTools.dll NppConverter.dll NppExport.dll

          1 Reply Last reply Reply Quote 0
          • PeterJonesP
            PeterJones
            last edited by PeterJones

            Strange.

            I used Ctrl+P or File > Print or print-icon to print, and went used PDFCreator to print to a PNG, or used a physical printer driver, using 7.5.8 32-bit portable, and it worked just fine.

            Notepad++ v7.5.8   (32-bit)
            Build time : Jul 23 2018 - 02:03:53
            Path : C:\usr\local\apps\npp32.7.5.8\notepad++.exe
            Admin mode : OFF
            Local Conf mode : ON
            OS : Windows 10 (64-bit)
            Plugins : DSpellCheck.dll mimeTools.dll NppConverter.dll NppExport.dll 
            

            Can you try it again downloading and running the 32-bit zipfile version, instead, just to see if it’s because it’s installed vs local-config?

            1 Reply Last reply Reply Quote 0
            • PeterJonesP
              PeterJones
              last edited by

              I updated my installed copy to

              Notepad++ v7.5.8   (32-bit)
              Build time : Jul 23 2018 - 02:03:53
              Path : C:\Program Files (x86)\Notepad++\notepad++.exe
              Admin mode : OFF
              Local Conf mode : OFF
              OS : Windows 10 (64-bit)
              Plugins : ComparePlugin.dll dbgpPlugin.dll MarkdownViewerPlusPlus.dll NppExec.dll NppFTP.dll PluginManager.dll PreviewHTML.dll PythonScript.dll XMLTools.dll DSpellCheck.dll mimeTools.dll NppConverter.dll NppExport.dll 
              

              I was able to print from the icon just fine there, too. So it does not appear to be the local conf mode setting

              1 Reply Last reply Reply Quote 0
              • Scott HamiltonS
                Scott Hamilton
                last edited by

                Standalone works fine:

                Notepad++ v7.5.8 (32-bit)
                Build time : Jul 23 2018 - 02:03:53
                Path : C:\Users\scotth\Downloads\npp.7.5.8.bin\notepad++.exe
                Admin mode : OFF
                Local Conf mode : ON
                OS : Windows 10 (64-bit)
                Plugins : DSpellCheck.dll mimeTools.dll NppConverter.dll NppExport.dll

                1 Reply Last reply Reply Quote 1
                • PeterJonesP
                  PeterJones
                  last edited by

                  That’s progress, anyway.

                  If portable works for you, and both portable and installed work for me, that means something is possibly wrong with your %AppData%\Notepad++ configuration folder for the installed version of NPP.

                  1. Close NPP
                  2. Open Windows Explorer
                  3. Type %AppData% in the “location bar”.
                    • If you have the location bar turned off, then replace 2-3 with WinKey+R (opens the Run dialog) and enter explorer %AppData%, Ok
                  4. RClick on the Notepad++ folder; rename to Old-Notepad++
                  5. Open NPP

                  This will have (temporarily) removed all your settings, and running NPP will have started over with a fresh %AppData%\Notepad++.

                  Try opening a file (or creating a new one) and printing. If it prints fine, then it’s something in your configuration files/folder; you can start copying from Old-Notepad++\ to Notepad++\ until printing stops working, then you can figure out what’s different between the config files.

                  If it still didn’t print fine, even with fresh %AppData%\Notepad++, then it’s probably your executable directory that’s invalid. I’d then do a similar experiment: rename "c:\program files (x86)\Notepad++`; download and run the installer for a fresh installation; and see if printing works or not.

                  1 Reply Last reply Reply Quote 1
                  • Scott HamiltonS
                    Scott Hamilton
                    last edited by

                    Followed your procedure 1-5, saw it created new files, and printing crashed again.
                    I cannot install right now without getting our IT guy over here. Will do when I can.
                    These are ‘corporate’ PC’s and somewhat locked down. More than likely installed under a local-user or network admin user account.

                    1 Reply Last reply Reply Quote 1
                    • David GuytonD
                      David Guyton
                      last edited by

                      Same problem here, and @Claudia-Frank’s suggestion led me to a solution. I’m using Win10-64 and %APPDATA%/notepad++/plugins/ did not exist. I had a fresh install, and I’m 1st timer here today, so that was def related to the source of the problem.

                      After I created these dirs, printing works fine:
                      %APPDATA%/notepad++/plugins
                      %APPDATA%/notepad++/plugins/config

                      One other note… during install I chose to instruct the program to retain config files in the %APPDATA% folder (might be obvious from my comments above, but FYI to clarify that yes, I chose that option during install).

                      Cheers. :)

                      1 Reply Last reply Reply Quote 3
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