Printing Issue

Demetra Stephens

NPP crashes everytime I try printing a file - using print icon and under file option. Please help.

Claudia Frank

@Demetra-Stephens

Can you please double check if this directory exists?

%APPDATA%/notepad++/plugins/config

Just put it like it is into an explorer window and press enter.

In addition, can you provide the debug-info which is available under ? menu ?

Cheers
Claudia

Scott Hamilton

I have same issue.
The folder referenced does NOT exist.
https://www.screencast.com/t/Bj9JZVVZzFFc

Notepad++ v7.5.8 (32-bit)
Build time : Jul 23 2018 - 02:03:53
Path : C:\Program Files (x86)\Notepad++\notepad++.exe
Admin mode : OFF
Local Conf mode : OFF
OS : Windows 10 (64-bit)
Plugins : DSpellCheck.dll mimeTools.dll NppConverter.dll NppExport.dll

PeterJones

Strange.

I used Ctrl+P or File > Print or print-icon to print, and went used PDFCreator to print to a PNG, or used a physical printer driver, using 7.5.8 32-bit portable, and it worked just fine.

Notepad++ v7.5.8   (32-bit)
Build time : Jul 23 2018 - 02:03:53
Path : C:\usr\local\apps\npp32.7.5.8\notepad++.exe
Admin mode : OFF
Local Conf mode : ON
OS : Windows 10 (64-bit)
Plugins : DSpellCheck.dll mimeTools.dll NppConverter.dll NppExport.dll

Can you try it again downloading and running the 32-bit zipfile version, instead, just to see if it’s because it’s installed vs local-config?

PeterJones

I updated my installed copy to

Notepad++ v7.5.8   (32-bit)
Build time : Jul 23 2018 - 02:03:53
Path : C:\Program Files (x86)\Notepad++\notepad++.exe
Admin mode : OFF
Local Conf mode : OFF
OS : Windows 10 (64-bit)
Plugins : ComparePlugin.dll dbgpPlugin.dll MarkdownViewerPlusPlus.dll NppExec.dll NppFTP.dll PluginManager.dll PreviewHTML.dll PythonScript.dll XMLTools.dll DSpellCheck.dll mimeTools.dll NppConverter.dll NppExport.dll

I was able to print from the icon just fine there, too. So it does not appear to be the local conf mode setting

Scott Hamilton

Standalone works fine:

Notepad++ v7.5.8 (32-bit)
Build time : Jul 23 2018 - 02:03:53
Path : C:\Users\scotth\Downloads\npp.7.5.8.bin\notepad++.exe
Admin mode : OFF
Local Conf mode : ON
OS : Windows 10 (64-bit)
Plugins : DSpellCheck.dll mimeTools.dll NppConverter.dll NppExport.dll

PeterJones

That’s progress, anyway.

If portable works for you, and both portable and installed work for me, that means something is possibly wrong with your %AppData%\Notepad++ configuration folder for the installed version of NPP.

Close NPP
Open Windows Explorer
Type %AppData% in the “location bar”.
- If you have the location bar turned off, then replace 2-3 with WinKey+R (opens the Run dialog) and enter explorer %AppData%, Ok
RClick on the Notepad++ folder; rename to Old-Notepad++
Open NPP

This will have (temporarily) removed all your settings, and running NPP will have started over with a fresh %AppData%\Notepad++.

Try opening a file (or creating a new one) and printing. If it prints fine, then it’s something in your configuration files/folder; you can start copying from Old-Notepad++\ to Notepad++\ until printing stops working, then you can figure out what’s different between the config files.

If it still didn’t print fine, even with fresh %AppData%\Notepad++, then it’s probably your executable directory that’s invalid. I’d then do a similar experiment: rename "c:\program files (x86)\Notepad++`; download and run the installer for a fresh installation; and see if printing works or not.

Scott Hamilton

Followed your procedure 1-5, saw it created new files, and printing crashed again.
I cannot install right now without getting our IT guy over here. Will do when I can.
These are ‘corporate’ PC’s and somewhat locked down. More than likely installed under a local-user or network admin user account.

David Guyton

Same problem here, and @Claudia-Frank’s suggestion led me to a solution. I’m using Win10-64 and %APPDATA%/notepad++/plugins/ did not exist. I had a fresh install, and I’m 1st timer here today, so that was def related to the source of the problem.

After I created these dirs, printing works fine:
%APPDATA%/notepad++/plugins
%APPDATA%/notepad++/plugins/config

One other note… during install I chose to instruct the program to retain config files in the %APPDATA% folder (might be obvious from my comments above, but FYI to clarify that yes, I chose that option during install).

Cheers. :)