Update Error - Unsupported 16-Bit Application



  • Hello,
    NPP tells me that there is an update available but when I try to install it I get the following error:

    Unsupported 16-Bit Application
    The program or feature “??\C:\Users\MyUserID\AppData\local\Temp\npp.7.8.2.Installerr.x64.exe” cannot start or run due to incompatibility with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.

    I am running Windows 10 Pro V.1909 build 18363.535, a 64-bit OS on an x64-based processor. I have not previously had a problem updating NPP. I would be grateful for any helpful suggestions.

    Thanks,
    Frowie



  • @FrowieD said in Update Error - Unsupported 16-Bit Application:

    “??\C:\Users\MyUserID\AppData\local\Temp\npp.7.8.2.Installerr.x64.exe”

    Could it be that it was an incomplete download?
    In addition, which npp version do you currently run?
    Can you post the debug-info? (available from the last menu item, the ? menu)
    What confuses me is the second r in the following string
    “??\C:\Users\MyUserID\AppData\local\Temp\npp.7.8.2.Installerr.x64.exe”



  • @Ekopalypse said in Update Error - Unsupported 16-Bit Application:

    the second r

    Gotta be a typo; the OP must have retyped the contents of a message box, and got it wrong. BTW, I’ve noticed that a lot of the message boxes in N++ have a hidden ctrl+c copy capability. Probably the the OP’s message box wasn’t one of these.


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