PBKAC (even with no Keyboard)

[donho]

User: Your application has a problem, it doesn’t work, it’s impossible to sign in.
Support: Let me check… Could you please read the error message?
User: “Invalid user name or password.”

[Alan Kilborn]

@donho

The above would have been a perfect direct reply to THIS?

Summary:

• User is searching for sign
• User very clearly has Match whole word only checkmarked
• Find Next doesn’t hit on text RequestSigningCertificate
• User complains that “find is broken”
• (at least user had Match case unchecked, or we’d have had a double-level brokenness report)