Windows ARM64 25H2 Notepad++ 8.8.7 doesn't start

Juan Delgado

The application was running on 24H2, after updating it doesn’t start

Event viewer

Nombre de aplicación con errores: notepad++.exe, versión: 8.8.7.0, marca de tiempo: 0x68f18314
Nombre del módulo con errores: USER32.dll, versión: 10.0.26100.6682, marca de tiempo: 0xa7e65d01
Código de excepción: 0xc000041d
Desplazamiento con errores: 0x00000000000197e8
Id. de proceso con errores: 0x5314
Tiempo de inicio de aplicación con errores: 0x1DC49E7DE285F5C
Ruta de aplicación con errores: C:\Program Files\Notepad++\notepad++.exe
Ruta de módulo con errores: C:\WINDOWS\System32\USER32.dll
Id. de informe: 4d1e18f6-777a-4861-90f1-d61598c862ea
Nombre completo del paquete con errores:
Id. de aplicación relacionado con el paquete con errores:

xomx

Faulting Application Name: notepad++.exe, Version: 8.8.7.0, Timestamp: 0x68f18314
Faulting Module Name: USER32.dll, Version: 10.0.26100.6682, Timestamp: 0xa7e65d01
Exception Code: 0xc000041d
Faulting Offset: 0x00000000000197e8
Faulting Process ID: 0x5314
Faulting Application Start Time: 0x1DC49E7DE285F5C
Faulting Application Path: C:\Program Files\Notepad++\notepad++.exe
Faulting Module Path: C:\WINDOWS\System32\USER32.dll

Exception Code: 0xc000041d is a common NTSTATUS meaning “An unhandled exception was encountered during a user callback”. I can’t say what exactly is the problem only from the info above, but 1st I’d try to reproduce this problem with a freshly downloaded and unzipped portable arm64 v8.8.7 version (the portable version test eliminates possible N++ misconfiguration possibilities and also any external plugin problem).

If the portable version shows the same problem, there is not much we can do with it from the N++ side. Since it was working fine before the Windows update, it’s most likely a Windows bug and you can try reporting it to Microsoft or simply wait for the next Windows update to fix it (if that is really an inherent Windows bug, they will know about it from the automatic Windows apps error report telemetry).

Juan Delgado

@xomx Many thanks!! After your suggestion, the error is the next Nombre de aplicación con errores: notepad++.exe, versión: 8.8.7.0, marca de tiempo: 0x68f18314
Nombre del módulo con errores: ucrtbase.dll, versión: 10.0.26100.6682, marca de tiempo: 0xf5ac3ba6
Código de excepción: 0xc000041d
Desplazamiento con errores: 0x00000000000c8888
Id. de proceso con errores: 0x4980
Tiempo de inicio de aplicación con errores: 0x1DC4B22AC51972E
Ruta de aplicación con errores: C:\Util\Notepad\notepad++.exe
Ruta de módulo con errores: C:\WINDOWS\System32\ucrtbase.dll
Id. de informe: e0127abb-28fd-4627-b5a4-3d3a6efc35cb
Nombre completo del paquete con errores:
Id. de aplicación relacionado con el paquete con errores:

The windows arm version is 25H2 26220.6682

I wait for the fix, tell me if you have a suggestion for running it natively, in the meanwhile, the 64bit works, something slow, but it works

Juan Delgado

@xomx

Finally it works!! Thank you for your help.

This carries to the solution.

Download portable and executing:
8.1 worked
8.8.1 not worked
8.7.1 not worked
8.6.1 not worked
8.5.1 worked

So, I uninstalled the Notepad. It didn’t work for the nppshell.dll locking. After booting, I removed the Files Program folder.

After installing again, all is working now with the 8.8.7

Many thanks!!

xomx

@Juan-Delgado said in Windows ARM64 25H2 Notepad++ 8.8.7 doesn't start:

So, I uninstalled the Notepad

I think it helped due to completely deleting the N++ settings, namely the config.xml file. There is a N++ Smart Highlighting bug (already fixed for the next N++ version), more here: https://github.com/notepad-plus-plus/notepad-plus-plus/issues/17126#issuecomment-3476961976