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    v7.5.2 of N++ will not launch

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    7.5.2 launch
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    • no9onN
      no9on
      last edited by

      Thank you for the reply.

      Sorry, I should have included the Windows Event log earlier.
      These were started by direct exe clicking:

      Faulting application name: notepad++.exe, version: 7.5.2.0, time stamp: 0x5a1b4b1f
      Faulting module name: notepad++.exe, version: 7.5.2.0, time stamp: 0x5a1b4b1f
      Exception code: 0xc0000005
      Fault offset: 0x00092892
      Faulting process id: 0x990
      Faulting application start time: 0x01d3688d8c9e054e
      Faulting application path: D:\Notepad++\notepad++.exe
      Faulting module path: D:      \Notepad++\notepad++.exe
      Report Id: ca74e2e6-d480-11e7-bd2b-001cc08d5b1c

      Fault bucket , type 0
      Event Name: APPCRASH
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: notepad++.exe
      P2: 7.5.2.0
      P3: 5a1b4b1f
      P4: notepad++.exe
      P5: 7.5.2.0
      P6: 5a1b4b1f
      P7: c0000005
      P8: 00092892
      P9:
      P10:

      Claudia FrankC 1 Reply Last reply Reply Quote 1
      • Claudia FrankC
        Claudia Frank @no9on
        last edited by

        @no9on

        Does not give any additional info, unfortunately.
        Did you try to start as normal user and using “run as administrator”?
        Behave both the same?

        The error 0xc0000005 itself points to accessing memory location which isn’t
        allowed as owned by other application, system …

        You did install the 32bit version did you? Btw. what version is Win 7N Pro x86?

        Have you tried to deinstall, clean directory, reboot and install it again?

        Cheers
        Claudia

        1 Reply Last reply Reply Quote 0
        • no9onN
          no9on
          last edited by

          Running as administrator. User has admin rights also.
          Using the 7z x86 (32-bit) version.
          Installed to different drive, new folder.

          I appreciate the help and recognize that this is something on my side that needs to be resolved, BUT since all previous versions and updates prior to today ran w/o a problem, and I haven’t added any apps or hardware recently; there must be some implementation of the code which is different for this update. Memory resources haven’t changed.

          Also, Win 7N (also true for 10N) is a European version (running for several years) that comes w/o IE and the windows media player apps. It was produced after MS was sued by European Union interests to separate out those functions which are normally deeply integrated into the OS.

          Claudia FrankC 1 Reply Last reply Reply Quote 1
          • Claudia FrankC
            Claudia Frank @no9on
            last edited by

            @no9on

            can you double check the size of the exe and scintilla dll

            2599088 Nov 27 01:36 notepad++.exe
            1052848 Nov 27 01:36 SciLexer.dll

            Note, I’m using the zip version but the sizes must be the same.

            Thx, for clarification - wasn’t aware of it although I live in Europe.

            Cheers
            Claudia

            1 Reply Last reply Reply Quote 0
            • no9onN
              no9on
              last edited by

              Everything seems to check.

              notepad++.exe -> (2,599,088 bytes)

              SciLexer.dll -> (1,052,848 bytes)

              Again, it has to be in the code itself. Since the developer would probably have to partially reverse whatever changes were made, one-by-one, I will have to make this an EOL for me.At some point, I will re-install the OS, but for the moment, since everything else is functioning, I will postpone that.

              Thank you so much for your time.

              Claudia FrankC 1 Reply Last reply Reply Quote 0
              • Claudia FrankC
                Claudia Frank @no9on
                last edited by

                @no9on

                if you don’t mind one final suggestion.
                Download procmon from sysinternals.

                Run it and create a filter process name is notepad++.exe
                Apply it

                In main procmon gui press the icon which is named something like
                process and threads (one of the last ones)

                Start npp

                Now you should see some infos coming in - are there any useful informations
                which could indicate what your problem is?

                Cheers
                Claudia

                1 Reply Last reply Reply Quote 0
                • no9onN
                  no9on
                  last edited by

                  I certainly don’t mind any suggestions.
                  So, I ran procmon with the notepad++.exe filter for both the 7.5.2 version and the 7.5.1 version. Since the 7.5.1 version works, it has a much longer output log. There is a lot to go through and it will take me a good long time to see if I can make anything out of it, but I do have a preliminary catch.

                  I am comparing the two outs and the first instance of a difference seems to be a Load Image operation. This particular operation occurs with v7.5.2. The path is:

                  “…\Windows\System32\api-ms-win-core-synch-l1-2-0.dll”

                  The result for the operation says Success. Not sure why v7.5.1 did not have this operation at the same process location. The api-ms-win-core-synch-l1-2-0.dll type files are part of the VC++ 20xx redistributables.

                  Note: I ran the exe with four of the filter options, including Registry, File System Activity, Process and Threads, and Network (though I’m not on a LAN).

                  Thank you for the suggestion Claudia.

                  Claudia FrankC 1 Reply Last reply Reply Quote 0
                  • Claudia FrankC
                    Claudia Frank @no9on
                    last edited by

                    @no9on

                    as npp doesn’t show up I assume it crashes during image load. Don’t you see any error there?
                    A success means it was able to load it, so it can’t be the reason for the issue you encountered.

                    Cheers
                    Claudia

                    1 Reply Last reply Reply Quote 0
                    • no9onN
                      no9on
                      last edited by

                      OK, I isolated just the file system activity. The VC++ dll operations, even though they show success in loading, are only present in the latest, v7.5.2 version - and, calling them is the last step prior to failure to error reporting.

                      N++ v7.5.2
                      .
                      .
                      .
                      J:\Windows\System32\Wldap32.dll
                      J:\Windows\System32\uxtheme.dll
                      J:\Windows\System32\api-ms-win-core-file-l2-1-1.dll
                      Thread Create
                      Thread Create
                      J:\Windows\System32\api-ms-win-core-sysinfo-l1-2-1.dll
                      J:\Windows\system32\WerFault.exe
                      J:\Windows\System32\apphelp.dll
                      .
                      .
                      .
                      crash

                      N++ v7.5.1
                      .
                      .
                      .
                      J:\Windows\System32\Wldap32.dll
                      J:\Windows\System32\uxtheme.dll
                      Thread Create
                      Thread Create
                      J:\Windows\System32\WindowsCodecs.dll
                      J:\PortableApps\Notepad++\plugins\ccc.dll
                      J:\PortableApps\Notepad++\plugins\ccc.dll
                      J:\Windows\System32\version.dll
                      J:\Windows\System32\oleacc.dll
                      J:\Windows\System32\winspool.drv
                      J:\Windows\System32\winmm.dll
                      J:\Windows\System32\olepro32.dll
                      .
                      .
                      .
                      success

                      Claudia FrankC 1 Reply Last reply Reply Quote 0
                      • Claudia FrankC
                        Claudia Frank
                        last edited by

                        What are the actions (File, Process and Registry) just before

                        J:\Windows\system32\WerFault.exe

                        as this is the time when windows jumps in to collect information to report the issue.
                        Any errors just before this call?

                        Cheers
                        Claudia

                        1 Reply Last reply Reply Quote 0
                        • no9onN
                          no9on
                          last edited by

                          This includes Registry calls and File System activity leading up to WerFault.exe. Some repetitive registry keys may not be shown. The v7.5.1 is shown in the same spot for comparison.

                          There are definite differences, omissions, and additions to the two groups of apps with both file and registry processes.

                          N++ v7.5.2
                          .
                          .
                          .
                          J:\Windows\System32\Wldap32.dll

                          HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\DllNXOptions\WLDAP32.dll
                          HKLM\System\CurrentControlSet\Services\LDAP
                          .
                          .
                          .
                          HKLM\Software\Microsoft\Rpc\Extensions
                          HKLM\SOFTWARE\Microsoft\Rpc\Extensions\NdrOleExtDLL
                          HKLM\SOFTWARE\Microsoft\Rpc\Extensions
                          HKCU\Software\Classes
                          HKLM\Software\Microsoft\Rpc
                          HKLM\SOFTWARE\Microsoft\Rpc\MaxRpcSize
                          HKLM\SOFTWARE\Microsoft\Rpc

                          J:\Windows\System32\uxtheme.dll

                          HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\DllNXOptions\uxtheme.dll
                          HKLM\System\CurrentControlSet\Control\ComputerName\ActiveComputerName
                          HKLM\System\Setup
                          HKLM\SYSTEM\Setup\OOBEInProgress
                          HKLM\SYSTEM\Setup
                          HKLM\System\Setup
                          HKLM\SYSTEM\Setup\SystemSetupInProgress
                          HKLM\SYSTEM\Setup
                          HKLM\Software\Policies\Microsoft\Windows NT\Rpc
                          HKLM\Software\Policies\Microsoft\SQMClient\Windows
                          HKLM\SOFTWARE\Policies\Microsoft\SQMClient\Windows
                          HKLM\SOFTWARE\Policies\Microsoft\SQMClient\Windows\CEIPEnable
                          HKLM\SOFTWARE\Policies\Microsoft\SQMClient\Windows

                          J:\Windows\System32\api-ms-win-core-file-l2-1-1.dll

                          HKLM\Software\Policies\Microsoft\Windows\System
                          HKLM\SOFTWARE\Policies\Microsoft\Windows\System
                          HKLM\SOFTWARE\Policies\Microsoft\Windows\System\CopyFileBufferedSynchronousIo
                          HKLM\SOFTWARE\Policies\Microsoft\Windows\System

                          Thread Create

                          HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
                          HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{423c6661-cfca-11e7-b7e1-806e6f6e6963}
                          HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{423c6661-cfca-11e7-b7e1-806e6f6e6963}\Data
                          HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{423c6661-cfca-11e7-b7e1-806e6f6e6963}\Generation

                          Thread Create

                          HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
                          HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{2e1971d0-82c9-11e5-a7f7-806e6f6e6963}
                          HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{2e1971d0-82c9-11e5-a7f7-806e6f6e6963}\Data
                          HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{2e1971d0-82c9-11e5-a7f7-806e6f6e6963}\Generation

                          J:\Windows\System32\api-ms-win-core-sysinfo-l1-2-1.dll

                          HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\WerFault.exe

                          J:\Windows\system32\WerFault.exe

                          HKLM\System\CurrentControlSet\Control\Session Manager\AppCertDlls
                          HKLM\System\CurrentControlSet\Control\SafeBoot\Option
                          HKLM\Software\Policies\Microsoft\Windows\Safer\CodeIdentifiers

                          J:\Windows\System32\apphelp.dll
                          .
                          .
                          .
                          crash

                          ========
                          ////////

                          N++ v7.5.1
                          .
                          .
                          .
                          J:\Windows\System32\Wldap32.dll

                          HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\DllNXOptions\WLDAP32.dll
                          HKLM\System\CurrentControlSet\Services\LDAP
                          .
                          .
                          .
                          HKLM\Software\Microsoft\Rpc\Extensions
                          HKLM\SOFTWARE\Microsoft\Rpc\Extensions\NdrOleExtDLL
                          HKLM\SOFTWARE\Microsoft\Rpc\Extensions
                          HKCU\Software\Classes

                          J:\Windows\System32\uxtheme.dll

                          HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\DllNXOptions\uxtheme.dll
                          HKLM\Software\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST
                          HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST\FirstEntry
                          .
                          .
                          .
                          HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST\LastEntry
                          HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST\2015
                          HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST\2007
                          HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST

                          Thread Create

                          HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
                          .
                          .
                          .
                          HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{423c6661-cfca-11e7-b7e1-806e6f6e6963}

                          Thread Create

                          HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
                          .
                          .
                          .
                          HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2{bb600dfd-cdb4-11e7-9b8d-806e6f6e6963}
                          HKLM\System\CurrentControlSet\Control\Nls\Locale
                          HKLM\System\CurrentControlSet\Control\Nls\Locale\Alternate Sorts
                          HKLM\System\CurrentControlSet\Control\Nls\Language Groups
                          HKLM\System\CurrentControlSet\Control\Nls\Locale\00000409
                          HKLM\System\CurrentControlSet\Control\Nls\Language Groups\1

                          J:\Windows\System32\WindowsCodecs.dll
                          J:\PortableApps\Notepad++\plugins\ccc.dll
                          J:\PortableApps\Notepad++\plugins\ccc.dll
                          J:\Windows\System32\version.dll
                          J:\Windows\System32\oleacc.dll
                          J:\Windows\System32\winspool.drv
                          J:\Windows\System32\winmm.dll
                          J:\Windows\System32\olepro32.dll
                          .
                          .
                          .
                          success

                          1 Reply Last reply Reply Quote 0
                          • Claudia FrankC
                            Claudia Frank @no9on
                            last edited by

                            @no9on

                            sorry, unfortunately nothing which makes me think this could be the problem.
                            Btw. the tests were done with clean npp setup, means no additional plugins used, correct?

                            Cheers
                            Claudia

                            1 Reply Last reply Reply Quote 0
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