HELP!!! Multiple context menu entries

Nandini CD

Hi everyone,
I hope you are doing great. I have recently encountered an issue with NP++.

The new version of NP++ now has two context menu entries on my P.C.
Please help me remove duplicated context menu entries. Attached is a screenshot for reference.

Please Help!
Whenever I open NP++, the app reloads from scratch and erases any open session or unsaved file. Like this was the main reason I was using this beautiful app, there is no need to save data; leave it as it is… and it is restored once you open the NP++ again. Now it launches a new page every time I open the app. Please help.

Thanks and Regards,
Nandini

A Former User

@Nandini-CD
Hey!
You sound like panicking :)
https://community.notepad-plus-plus.org/topic/21965/please-read-this-before-posting

There’s something there about debug info… and probably other things.

A Former User

Aside from that, I’d look at what’s the version and location of Notepad++ when you open files with each of those context entries. Thus, debug info from N++ of each.

PeterJones

@Nandini-CD ,

See also https://community.notepad-plus-plus.org/topic/24777/windows-11-contextmenu

addendum: Actually, I’ve thought of a possible easy-to-fix culprit, but I’ll need you to share your Debug Info like @Victorel-Petrovich requested – the Debug Info is in the ? menu in Notepad++. With that information, I’ll be able to frame a suggestion / request for more information without having to make assumptions about your setup.

Nandini CD

@Victorel-Petrovich thank you for sharing the link for how to post. here is the debug info. please let me know anything else you require to fix this.

Notepad++ v8.5 (64-bit)
Build time : Mar 6 2023 - 02:18:13
Path : C:\Program Files\Notepad++\notepad++.exe
Command Line :
Admin mode : OFF
Local Conf mode : OFF
Cloud Config : OFF
OS Name : Windows 11 Pro (64-bit)
OS Version : 22H2
OS Build : 22621.525
Current ANSI codepage : 1252
Plugins :
mimeTools (2.9)
NppConverter (4.5)
NppExport (0.4)

Nandini CD

@Victorel-Petrovich sure, here it is:
Notepad++ v8.5 (64-bit)
Build time : Mar 6 2023 - 02:18:13
Path : C:\Program Files\Notepad++\notepad++.exe
Command Line :
Admin mode : OFF
Local Conf mode : OFF
Cloud Config : OFF
OS Name : Windows 11 Pro (64-bit)
OS Version : 22H2
OS Build : 22621.525
Current ANSI codepage : 1252
Plugins :
mimeTools (2.9)
NppConverter (4.5)
NppExport (0.4)

PeterJones

@Nandini-CD said in HELP!!! Multiple context menu entries:

Notepad++ v8.5 (64-bit)

There have been 5 6 releases of Notepad++ since that version. The right-click context menu has been improved in the intervening versions, though I’m not sure if it will get rid of your double-entry or not. But until you upgrade to at least v8.5.4 (the most recent version available in ?-menu’s Update Notepad++ action) or ~~v8.5.5~~ v8.5.6 (which has been announced/released, but hasn’t triggered auto-update yet), we cannot know if your particular problem has already been fixed. (update: critical v8.5.5-bug was fixed in v8.5.6, so changed links to that version; v8.5.5 not recommended)

If updating does not fix your problem, please open a cmd.exe window in the c:\program files\notepad++\ directory and run dir /S and paste the results of that command into your reply.

A Former User

@Nandini-CD
I would first fully Uninstall current N++ , then, as Peter says, install latest version https://notepad-plus-plus.org/downloads/; if no help - his other tip.

Nandini CD

@PeterJones ok so what i understood is I have to update to latest version and see how it behaves. else run the cmd command and share the results

Nandini CD

@PeterJones Thank you for sharing this. This fixed both the issues.

Nandini CD

@Victorel-Petrovich Thank you for sharing this. I uninstalled the current version and downloaded the latest version and This fixed both the issues.