Windows content is blank on remote notepad++ sessions

Sweet Man

Hello all,
I’m using Notepadd++ at office remotely from my home using Remote Utilities.
I don’t know if this problem is related to RU or not, but once connected to my remote host and I open Notepad++, all current tabs display as blank pages.
I can’t see the text (but I can select/copy/edit it…).
What can I do to solve this?
I’ll post the same question on RU forum.
Thanks in advance for any suggestion, in the meantime.
Ciao
Tony

PeterJones

@Sweet-Man ,

I don’t know Remote Utilities, though I assume it’s a third-party remote-desktop utility (similar to Windows’ built-in Remote Desktop – which works with no problem with Notepad++ – or the third-party VNC Server + VNC Viewer combination – which works with no problem with Notepad++).

You don’t tell us whether the invisible text is invisible because the text area is white-on-white, or black-on-black, or something else. If it’s the black-on-black, it should be noted that one of the fixes in v8.4.5 RC2 is supposed to address some Dark Mode glitchy-ness for certain panels; it may be that the fix for that also fixes the oddity you are seeing when tunneling through Remote Utilities.

However, it should be pointed out that there are known problems that other applications sometimes inject into Notepad++, that to be solved require code in the other application to be changed (for example, the Slack collaboration software will cause Notepad++ to render strangely, and the only permanent fix is for Slack to change its code). So it might be, as you guessed, that Remote Utilities would have to change something to properly interact with Notepad++ – but I cannot say that’s the problem for sure, nor do I know what they would have to fix.

Sweet Man

@PeterJones
Hi Peter,
thanks for your reply.
I use the Obsidian theme in notepad++, so the background should be dark.
But when I connect the notepad++ background is white (and I think text too is white). Even the selected tect color is white, so, at the end you cannot say you are doing something in that window until you select all, copy and paste on another application.
I’ll try to update Notepad++.
Thanks anyway.
Tony

Remote Utilities

@Sweet-Man,

Hello Tony,
Thank you for your post. Remote Utilities tech support here.

Could you please let us know what OS is running on the machine where the issue occurs? We will try to reproduce issue in our environment.

In addition, please try the following solutions:

Try enabling the Capture alpha-blending windows feature in the Connection Properties window -> Additional properties tab.
Try enabling the Use legacy capture mode feature in the Host Settings -> Other tab. After enabling the feature, please make sure to restart Host in order for the changes to be applied. If you enable the legacy option using the Remote Settings feature, Host will be restarted automatically when you submit the changes.

Hope that helps.