v7.5.2 of N++ will not launch

[no9on]

I’m sure that this related to something on my system, however, the latest N++ 7.5.2 has incorporated something in its code that prevents it from launching. Everything perfectly normal prior to this update.
The changes may be perfectly valid for the majority, but something is definitely being implemented differently now.
Note: Notepad++ 7.5.2 does not show up in Taskmgr and there are no error codes.
Win 7N Pro x86

[Claudia Frank]

@no9on

Did you try to start npp from the shortcut or by double clicking exe file
or by using context menu in explorer view? Or something different?
Did you check windows event log?

Cheers
Claudia

[no9on]

Thank you for the reply.

Sorry, I should have included the Windows Event log earlier.
These were started by direct exe clicking:

Faulting application name: notepad++.exe, version: 7.5.2.0, time stamp: 0x5a1b4b1f
Faulting module name: notepad++.exe, version: 7.5.2.0, time stamp: 0x5a1b4b1f
Exception code: 0xc0000005
Fault offset: 0x00092892
Faulting process id: 0x990
Faulting application start time: 0x01d3688d8c9e054e
Faulting application path: D:\Notepad++\notepad++.exe
Faulting module path: D:\Notepad++\notepad++.exe
Report Id: ca74e2e6-d480-11e7-bd2b-001cc08d5b1c

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: notepad++.exe
P2: 7.5.2.0
P3: 5a1b4b1f
P4: notepad++.exe
P5: 7.5.2.0
P6: 5a1b4b1f
P7: c0000005
P8: 00092892
P9:
P10:

[Claudia Frank]

@no9on

Does not give any additional info, unfortunately.
Did you try to start as normal user and using “run as administrator”?
Behave both the same?

The error 0xc0000005 itself points to accessing memory location which isn’t
allowed as owned by other application, system …

You did install the 32bit version did you? Btw. what version is Win 7N Pro x86?

Have you tried to deinstall, clean directory, reboot and install it again?

Cheers
Claudia

[no9on]

Running as administrator. User has admin rights also.
Using the 7z x86 (32-bit) version.
Installed to different drive, new folder.

I appreciate the help and recognize that this is something on my side that needs to be resolved, BUT since all previous versions and updates prior to today ran w/o a problem, and I haven’t added any apps or hardware recently; there must be some implementation of the code which is different for this update. Memory resources haven’t changed.

Also, Win 7N (also true for 10N) is a European version (running for several years) that comes w/o IE and the windows media player apps. It was produced after MS was sued by European Union interests to separate out those functions which are normally deeply integrated into the OS.

[Claudia Frank]

@no9on

can you double check the size of the exe and scintilla dll

2599088 Nov 27 01:36 notepad++.exe
1052848 Nov 27 01:36 SciLexer.dll

Note, I’m using the zip version but the sizes must be the same.

Thx, for clarification - wasn’t aware of it although I live in Europe.

Cheers
Claudia

[no9on]

Everything seems to check.

notepad++.exe -> (2,599,088 bytes)

SciLexer.dll -> (1,052,848 bytes)

Again, it has to be in the code itself. Since the developer would probably have to partially reverse whatever changes were made, one-by-one, I will have to make this an EOL for me.At some point, I will re-install the OS, but for the moment, since everything else is functioning, I will postpone that.

Thank you so much for your time.

[Claudia Frank]

@no9on

if you don’t mind one final suggestion.
Download procmon from sysinternals.

Run it and create a filter process name is notepad++.exe
Apply it

In main procmon gui press the icon which is named something like
process and threads (one of the last ones)

Start npp

Now you should see some infos coming in - are there any useful informations
which could indicate what your problem is?

Cheers
Claudia

[no9on]

I certainly don’t mind any suggestions.
So, I ran procmon with the notepad++.exe filter for both the 7.5.2 version and the 7.5.1 version. Since the 7.5.1 version works, it has a much longer output log. There is a lot to go through and it will take me a good long time to see if I can make anything out of it, but I do have a preliminary catch.

I am comparing the two outs and the first instance of a difference seems to be a Load Image operation. This particular operation occurs with v7.5.2. The path is:

“…\Windows\System32\api-ms-win-core-synch-l1-2-0.dll”

The result for the operation says Success. Not sure why v7.5.1 did not have this operation at the same process location. The api-ms-win-core-synch-l1-2-0.dll type files are part of the VC++ 20xx redistributables.

Note: I ran the exe with four of the filter options, including Registry, File System Activity, Process and Threads, and Network (though I’m not on a LAN).

Thank you for the suggestion Claudia.

[Claudia Frank]

@no9on

as npp doesn’t show up I assume it crashes during image load. Don’t you see any error there?
A success means it was able to load it, so it can’t be the reason for the issue you encountered.

Cheers
Claudia

[no9on]

OK, I isolated just the file system activity. The VC++ dll operations, even though they show success in loading, are only present in the latest, v7.5.2 version - and, calling them is the last step prior to failure to error reporting.

N++ v7.5.2
.
.
.
J:\Windows\System32\Wldap32.dll
J:\Windows\System32\uxtheme.dll
J:\Windows\System32\api-ms-win-core-file-l2-1-1.dll
Thread Create
Thread Create
J:\Windows\System32\api-ms-win-core-sysinfo-l1-2-1.dll
J:\Windows\system32\WerFault.exe
J:\Windows\System32\apphelp.dll
.
.
.
crash

N++ v7.5.1
.
.
.
J:\Windows\System32\Wldap32.dll
J:\Windows\System32\uxtheme.dll
Thread Create
Thread Create
J:\Windows\System32\WindowsCodecs.dll
J:\PortableApps\Notepad++\plugins\ccc.dll
J:\PortableApps\Notepad++\plugins\ccc.dll
J:\Windows\System32\version.dll
J:\Windows\System32\oleacc.dll
J:\Windows\System32\winspool.drv
J:\Windows\System32\winmm.dll
J:\Windows\System32\olepro32.dll
.
.
.
success

[Claudia Frank]

What are the actions (File, Process and Registry) just before

J:\Windows\system32\WerFault.exe

as this is the time when windows jumps in to collect information to report the issue.
Any errors just before this call?

Cheers
Claudia

[no9on]

This includes Registry calls and File System activity leading up to WerFault.exe. Some repetitive registry keys may not be shown. The v7.5.1 is shown in the same spot for comparison.

There are definite differences, omissions, and additions to the two groups of apps with both file and registry processes.

N++ v7.5.2
.
.
.
J:\Windows\System32\Wldap32.dll

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\DllNXOptions\WLDAP32.dll
HKLM\System\CurrentControlSet\Services\LDAP
.
.
.
HKLM\Software\Microsoft\Rpc\Extensions
HKLM\SOFTWARE\Microsoft\Rpc\Extensions\NdrOleExtDLL
HKLM\SOFTWARE\Microsoft\Rpc\Extensions
HKCU\Software\Classes
HKLM\Software\Microsoft\Rpc
HKLM\SOFTWARE\Microsoft\Rpc\MaxRpcSize
HKLM\SOFTWARE\Microsoft\Rpc

J:\Windows\System32\uxtheme.dll

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\DllNXOptions\uxtheme.dll
HKLM\System\CurrentControlSet\Control\ComputerName\ActiveComputerName
HKLM\System\Setup
HKLM\SYSTEM\Setup\OOBEInProgress
HKLM\SYSTEM\Setup
HKLM\System\Setup
HKLM\SYSTEM\Setup\SystemSetupInProgress
HKLM\SYSTEM\Setup
HKLM\Software\Policies\Microsoft\Windows NT\Rpc
HKLM\Software\Policies\Microsoft\SQMClient\Windows
HKLM\SOFTWARE\Policies\Microsoft\SQMClient\Windows
HKLM\SOFTWARE\Policies\Microsoft\SQMClient\Windows\CEIPEnable
HKLM\SOFTWARE\Policies\Microsoft\SQMClient\Windows

J:\Windows\System32\api-ms-win-core-file-l2-1-1.dll

HKLM\Software\Policies\Microsoft\Windows\System
HKLM\SOFTWARE\Policies\Microsoft\Windows\System
HKLM\SOFTWARE\Policies\Microsoft\Windows\System\CopyFileBufferedSynchronousIo
HKLM\SOFTWARE\Policies\Microsoft\Windows\System

Thread Create

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{423c6661-cfca-11e7-b7e1-806e6f6e6963}
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{423c6661-cfca-11e7-b7e1-806e6f6e6963}\Data
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{423c6661-cfca-11e7-b7e1-806e6f6e6963}\Generation

Thread Create

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{2e1971d0-82c9-11e5-a7f7-806e6f6e6963}
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{2e1971d0-82c9-11e5-a7f7-806e6f6e6963}\Data
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{2e1971d0-82c9-11e5-a7f7-806e6f6e6963}\Generation

J:\Windows\System32\api-ms-win-core-sysinfo-l1-2-1.dll

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\WerFault.exe

J:\Windows\system32\WerFault.exe

HKLM\System\CurrentControlSet\Control\Session Manager\AppCertDlls
HKLM\System\CurrentControlSet\Control\SafeBoot\Option
HKLM\Software\Policies\Microsoft\Windows\Safer\CodeIdentifiers

J:\Windows\System32\apphelp.dll
.
.
.
crash

========
////////

N++ v7.5.1
.
.
.
J:\Windows\System32\Wldap32.dll

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\DllNXOptions\WLDAP32.dll
HKLM\System\CurrentControlSet\Services\LDAP
.
.
.
HKLM\Software\Microsoft\Rpc\Extensions
HKLM\SOFTWARE\Microsoft\Rpc\Extensions\NdrOleExtDLL
HKLM\SOFTWARE\Microsoft\Rpc\Extensions
HKCU\Software\Classes

J:\Windows\System32\uxtheme.dll

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\DllNXOptions\uxtheme.dll
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST\FirstEntry
.
.
.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST\LastEntry
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST\2015
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST\2007
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST

Thread Create

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
.
.
.
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{423c6661-cfca-11e7-b7e1-806e6f6e6963}

Thread Create

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
.
.
.
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2{bb600dfd-cdb4-11e7-9b8d-806e6f6e6963}
HKLM\System\CurrentControlSet\Control\Nls\Locale
HKLM\System\CurrentControlSet\Control\Nls\Locale\Alternate Sorts
HKLM\System\CurrentControlSet\Control\Nls\Language Groups
HKLM\System\CurrentControlSet\Control\Nls\Locale\00000409
HKLM\System\CurrentControlSet\Control\Nls\Language Groups\1

J:\Windows\System32\WindowsCodecs.dll
J:\PortableApps\Notepad++\plugins\ccc.dll
J:\PortableApps\Notepad++\plugins\ccc.dll
J:\Windows\System32\version.dll
J:\Windows\System32\oleacc.dll
J:\Windows\System32\winspool.drv
J:\Windows\System32\winmm.dll
J:\Windows\System32\olepro32.dll
.
.
.
success

[Claudia Frank]

@no9on

sorry, unfortunately nothing which makes me think this could be the problem.
Btw. the tests were done with clean npp setup, means no additional plugins used, correct?

Cheers
Claudia