For future readers:
While I was writing my reply here (which took long enough that it spanned the entire conversation: when I started, there was just the original post), the original user got fed up, posted a nastygram, and deleted their account on their way out.
The biggest lessons to learn:
We are all fellow users here, just trying to help each other. Being upset at anyone on the Forum for the design of Notepad++ is counterproductive. Demanding your rights as a customer is also counterproductive.
Be polite. Don’t be demanding, or demeaning, or rude.
When asking for help, the quality of replies you get is directly proportional to the quality of the question asked. I try to always add some offset in my quality-in/quality-out function (hence my list of wild guesses as to the original problem), so that even if there is 0 quality in the original question, there will be some quality or usefulness in the reply. But the more useful details are provided in the original question, the easier it will be for fellow users to help you.