v7.5.2 of N++ will not launch



  • I’m sure that this related to something on my system, however, the latest N++ 7.5.2 has incorporated something in its code that prevents it from launching. Everything perfectly normal prior to this update.
    The changes may be perfectly valid for the majority, but something is definitely being implemented differently now.
    Note: Notepad++ 7.5.2 does not show up in Taskmgr and there are no error codes.
    Win 7N Pro x86



  • @no9on

    Did you try to start npp from the shortcut or by double clicking exe file
    or by using context menu in explorer view? Or something different?
    Did you check windows event log?

    Cheers
    Claudia



  • Thank you for the reply.

    Sorry, I should have included the Windows Event log earlier.
    These were started by direct exe clicking:

    Faulting application name: notepad++.exe, version: 7.5.2.0, time stamp: 0x5a1b4b1f
    Faulting module name: notepad++.exe, version: 7.5.2.0, time stamp: 0x5a1b4b1f
    Exception code: 0xc0000005
    Fault offset: 0x00092892
    Faulting process id: 0x990
    Faulting application start time: 0x01d3688d8c9e054e
    Faulting application path: D:***\Notepad++\notepad++.exe
    Faulting module path: D:***\Notepad++\notepad++.exe
    Report Id: ca74e2e6-d480-11e7-bd2b-001cc08d5b1c

    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: notepad++.exe
    P2: 7.5.2.0
    P3: 5a1b4b1f
    P4: notepad++.exe
    P5: 7.5.2.0
    P6: 5a1b4b1f
    P7: c0000005
    P8: 00092892
    P9:
    P10:



  • @no9on

    Does not give any additional info, unfortunately.
    Did you try to start as normal user and using “run as administrator”?
    Behave both the same?

    The error 0xc0000005 itself points to accessing memory location which isn’t
    allowed as owned by other application, system …

    You did install the 32bit version did you? Btw. what version is Win 7N Pro x86?

    Have you tried to deinstall, clean directory, reboot and install it again?

    Cheers
    Claudia



  • Running as administrator. User has admin rights also.
    Using the 7z x86 (32-bit) version.
    Installed to different drive, new folder.

    I appreciate the help and recognize that this is something on my side that needs to be resolved, BUT since all previous versions and updates prior to today ran w/o a problem, and I haven’t added any apps or hardware recently; there must be some implementation of the code which is different for this update. Memory resources haven’t changed.

    Also, Win 7N (also true for 10N) is a European version (running for several years) that comes w/o IE and the windows media player apps. It was produced after MS was sued by European Union interests to separate out those functions which are normally deeply integrated into the OS.



  • @no9on

    can you double check the size of the exe and scintilla dll

    2599088 Nov 27 01:36 notepad++.exe
    1052848 Nov 27 01:36 SciLexer.dll

    Note, I’m using the zip version but the sizes must be the same.

    Thx, for clarification - wasn’t aware of it although I live in Europe.

    Cheers
    Claudia



  • Everything seems to check.

    notepad++.exe -> (2,599,088 bytes)

    SciLexer.dll -> (1,052,848 bytes)

    Again, it has to be in the code itself. Since the developer would probably have to partially reverse whatever changes were made, one-by-one, I will have to make this an EOL for me.At some point, I will re-install the OS, but for the moment, since everything else is functioning, I will postpone that.

    Thank you so much for your time.



  • @no9on

    if you don’t mind one final suggestion.
    Download procmon from sysinternals.

    Run it and create a filter process name is notepad++.exe
    Apply it

    In main procmon gui press the icon which is named something like
    process and threads (one of the last ones)

    Start npp

    Now you should see some infos coming in - are there any useful informations
    which could indicate what your problem is?

    Cheers
    Claudia



  • I certainly don’t mind any suggestions.
    So, I ran procmon with the notepad++.exe filter for both the 7.5.2 version and the 7.5.1 version. Since the 7.5.1 version works, it has a much longer output log. There is a lot to go through and it will take me a good long time to see if I can make anything out of it, but I do have a preliminary catch.

    I am comparing the two outs and the first instance of a difference seems to be a Load Image operation. This particular operation occurs with v7.5.2. The path is:

    “…\Windows\System32\api-ms-win-core-synch-l1-2-0.dll”

    The result for the operation says Success. Not sure why v7.5.1 did not have this operation at the same process location. The api-ms-win-core-synch-l1-2-0.dll type files are part of the VC++ 20xx redistributables.

    Note: I ran the exe with four of the filter options, including Registry, File System Activity, Process and Threads, and Network (though I’m not on a LAN).

    Thank you for the suggestion Claudia.



  • @no9on

    as npp doesn’t show up I assume it crashes during image load. Don’t you see any error there?
    A success means it was able to load it, so it can’t be the reason for the issue you encountered.

    Cheers
    Claudia



  • OK, I isolated just the file system activity. The VC++ dll operations, even though they show success in loading, are only present in the latest, v7.5.2 version - and, calling them is the last step prior to failure to error reporting.

    N++ v7.5.2
    .
    .
    .
    J:\Windows\System32\Wldap32.dll
    J:\Windows\System32\uxtheme.dll
    J:\Windows\System32\api-ms-win-core-file-l2-1-1.dll
    Thread Create
    Thread Create
    J:\Windows\System32\api-ms-win-core-sysinfo-l1-2-1.dll
    J:\Windows\system32\WerFault.exe
    J:\Windows\System32\apphelp.dll
    .
    .
    .
    crash

    N++ v7.5.1
    .
    .
    .
    J:\Windows\System32\Wldap32.dll
    J:\Windows\System32\uxtheme.dll
    Thread Create
    Thread Create
    J:\Windows\System32\WindowsCodecs.dll
    J:\PortableApps\Notepad++\plugins\ccc.dll
    J:\PortableApps\Notepad++\plugins\ccc.dll
    J:\Windows\System32\version.dll
    J:\Windows\System32\oleacc.dll
    J:\Windows\System32\winspool.drv
    J:\Windows\System32\winmm.dll
    J:\Windows\System32\olepro32.dll
    .
    .
    .
    success



  • What are the actions (File, Process and Registry) just before

    J:\Windows\system32\WerFault.exe

    as this is the time when windows jumps in to collect information to report the issue.
    Any errors just before this call?

    Cheers
    Claudia



  • This includes Registry calls and File System activity leading up to WerFault.exe. Some repetitive registry keys may not be shown. The v7.5.1 is shown in the same spot for comparison.

    There are definite differences, omissions, and additions to the two groups of apps with both file and registry processes.

    N++ v7.5.2
    .
    .
    .
    J:\Windows\System32\Wldap32.dll

    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\DllNXOptions\WLDAP32.dll
    HKLM\System\CurrentControlSet\Services\LDAP
    .
    .
    .
    HKLM\Software\Microsoft\Rpc\Extensions
    HKLM\SOFTWARE\Microsoft\Rpc\Extensions\NdrOleExtDLL
    HKLM\SOFTWARE\Microsoft\Rpc\Extensions
    HKCU\Software\Classes
    HKLM\Software\Microsoft\Rpc
    HKLM\SOFTWARE\Microsoft\Rpc\MaxRpcSize
    HKLM\SOFTWARE\Microsoft\Rpc

    J:\Windows\System32\uxtheme.dll

    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\DllNXOptions\uxtheme.dll
    HKLM\System\CurrentControlSet\Control\ComputerName\ActiveComputerName
    HKLM\System\Setup
    HKLM\SYSTEM\Setup\OOBEInProgress
    HKLM\SYSTEM\Setup
    HKLM\System\Setup
    HKLM\SYSTEM\Setup\SystemSetupInProgress
    HKLM\SYSTEM\Setup
    HKLM\Software\Policies\Microsoft\Windows NT\Rpc
    HKLM\Software\Policies\Microsoft\SQMClient\Windows
    HKLM\SOFTWARE\Policies\Microsoft\SQMClient\Windows
    HKLM\SOFTWARE\Policies\Microsoft\SQMClient\Windows\CEIPEnable
    HKLM\SOFTWARE\Policies\Microsoft\SQMClient\Windows

    J:\Windows\System32\api-ms-win-core-file-l2-1-1.dll

    HKLM\Software\Policies\Microsoft\Windows\System
    HKLM\SOFTWARE\Policies\Microsoft\Windows\System
    HKLM\SOFTWARE\Policies\Microsoft\Windows\System\CopyFileBufferedSynchronousIo
    HKLM\SOFTWARE\Policies\Microsoft\Windows\System

    Thread Create

    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{423c6661-cfca-11e7-b7e1-806e6f6e6963}
    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{423c6661-cfca-11e7-b7e1-806e6f6e6963}\Data
    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{423c6661-cfca-11e7-b7e1-806e6f6e6963}\Generation

    Thread Create

    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{2e1971d0-82c9-11e5-a7f7-806e6f6e6963}
    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{2e1971d0-82c9-11e5-a7f7-806e6f6e6963}\Data
    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{2e1971d0-82c9-11e5-a7f7-806e6f6e6963}\Generation

    J:\Windows\System32\api-ms-win-core-sysinfo-l1-2-1.dll

    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\WerFault.exe

    J:\Windows\system32\WerFault.exe

    HKLM\System\CurrentControlSet\Control\Session Manager\AppCertDlls
    HKLM\System\CurrentControlSet\Control\SafeBoot\Option
    HKLM\Software\Policies\Microsoft\Windows\Safer\CodeIdentifiers

    J:\Windows\System32\apphelp.dll
    .
    .
    .
    crash

    ========
    ////////

    N++ v7.5.1
    .
    .
    .
    J:\Windows\System32\Wldap32.dll

    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\DllNXOptions\WLDAP32.dll
    HKLM\System\CurrentControlSet\Services\LDAP
    .
    .
    .
    HKLM\Software\Microsoft\Rpc\Extensions
    HKLM\SOFTWARE\Microsoft\Rpc\Extensions\NdrOleExtDLL
    HKLM\SOFTWARE\Microsoft\Rpc\Extensions
    HKCU\Software\Classes

    J:\Windows\System32\uxtheme.dll

    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\DllNXOptions\uxtheme.dll
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST\FirstEntry
    .
    .
    .
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST\LastEntry
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST\2015
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST\2007
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Pacific Standard Time\Dynamic DST

    Thread Create

    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
    .
    .
    .
    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume{423c6661-cfca-11e7-b7e1-806e6f6e6963}

    Thread Create

    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
    .
    .
    .
    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2{bb600dfd-cdb4-11e7-9b8d-806e6f6e6963}
    HKLM\System\CurrentControlSet\Control\Nls\Locale
    HKLM\System\CurrentControlSet\Control\Nls\Locale\Alternate Sorts
    HKLM\System\CurrentControlSet\Control\Nls\Language Groups
    HKLM\System\CurrentControlSet\Control\Nls\Locale\00000409
    HKLM\System\CurrentControlSet\Control\Nls\Language Groups\1

    J:\Windows\System32\WindowsCodecs.dll
    J:\PortableApps\Notepad++\plugins\ccc.dll
    J:\PortableApps\Notepad++\plugins\ccc.dll
    J:\Windows\System32\version.dll
    J:\Windows\System32\oleacc.dll
    J:\Windows\System32\winspool.drv
    J:\Windows\System32\winmm.dll
    J:\Windows\System32\olepro32.dll
    .
    .
    .
    success



  • @no9on

    sorry, unfortunately nothing which makes me think this could be the problem.
    Btw. the tests were done with clean npp setup, means no additional plugins used, correct?

    Cheers
    Claudia


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